Job Responsibilities
- Assist in designing, developing and testing in-app learning using Ngage/Pendo and Parta.io capabilities, utilizing instructional design best practices, and working with guidance from senior team members
- Support the creation of a range of interactive activities and in-app simulations that reinforce key product features and workflows, utilizing CX/UX design principles
- Collaborate with senior instructional designers, product managers, and technical resources to understand product enhancements and assist with creating and deploying in-app guidance for in-app learning.
- Participate in customer learning sessions as a technical facilitator, walking users through Ngage/Pendo functionality and best practices after ramping up on our tools and products
- Learn and apply web design and user experience (UX) principles to ensure learning content is intuitive, accessible, and engaging for diverse audiences
- Develop clear, compelling written content including learning guides, help documentation, and customer-facing communications that reflect strong writing and presentation skills
- Assist with troubleshooting customer and internal challenges with Ngage/Pendo functionality
- Assist in various administration tasks including CSP support, record-keeping, project tracking and customer interactions
Job Qualifications
- 1 -3 years of strong technical foundation with hands-on coding experience in JavaScript, CSS, and HTML
- Excellent written, verbal, and interpersonal communication skills with ability to present complex information clearly to non-technical audiences
- Experience or interest in web design and/or user experience (UX) design principles
- Strong problem-solving mindset with ability to work through defined problems using standard approaches with guidance
- Proficiency with MS Office (Word, PowerPoint, Excel) and experience with AI tools such as Claude
- Demonstrated ability to seek feedback, reflect on it, and apply it to improve your work
- Ability to work collaboratively across teams, taking ownership of assigned work while remaining adaptable to feedback
- Willingness to take on diverse tasks and develop new skills in a fast-paced, evolving environment
- BE/BTech or ME/MTech in Computer Science, Information Technology, Communications, Design, or related field (recent graduate)
- Experience with agentic AI tools and awareness of how they can support learning, content creation, and productivity workflows
- Interest in or exposure to instructional design principles and eLearning development
- Familiarity with modern content creation tools such as Parta.io, Canva and Articulate 360
- Understanding of SaaS product workflows and B2B customer enablement models
Model N is transforming how Life Sciences companies manage revenue, commercialization, and compliance.
For more than 25 years, Model N has been the leader in end-to-end commercialization, revenue optimization, and compliance for pharmaceutical and medical technology companies.
Our intelligent, cloud-based platform combines technology, data, analytics, AI, and industry expertise to help leading Life Sciences organizations optimize revenue, navigate complex regulations, improve decision-making, and bring life-changing products to market faster.
Today, 150+ leading companies across the globe trust Model N to optimize growth and transform critical commercial processes. Our solutions manage approximately $1.3 trillion in gross revenue, helping customers reduce complexity, strengthen compliance, and unlock new opportunities for growth.
At Model N, we are building the next generation of Life Sciences revenue management—where technology, data, AI, and human expertise come together to create meaningful business impact.
Join us to build technology that powers innovation in Life Sciences and makes a difference at global scale.
For more information, visit www.modeln.com.
Skills Required
- 1-3 years of hands-on coding experience in JavaScript, CSS, and HTML
- Excellent written, verbal, and interpersonal communication skills
- Experience or interest in web design and/or UX design principles
- Strong problem-solving mindset with ability to work through defined problems using standard approaches with guidance
- Proficiency with MS Office (Word, PowerPoint, Excel) and experience with AI tools such as Claude
- Demonstrated ability to seek feedback, reflect on it, and apply it to improve your work
- Ability to work collaboratively across teams, taking ownership of assigned work while remaining adaptable to feedback
- Willingness to take on diverse tasks and develop new skills in a fast-paced, evolving environment
- BE/BTech or ME/MTech in Computer Science, Information Technology, Communications, Design, or related field (recent graduate)
- Experience with agentic AI tools and awareness of how they can support learning, content creation, and productivity workflows
- Interest in or exposure to instructional design principles and eLearning development
- Familiarity with modern content creation tools such as Parta.io, Canva and Articulate 360
- Understanding of SaaS product workflows and B2B customer enablement models
Model N Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Model N and has not been reviewed or approved by Model N.
-
Leave & Time Off Breadth — Time off is presented as flexible for salaried employees, with paid company holidays and practices like extended holiday weekends and a Wellness Week in early July. Feedback suggests this structure supports rest and work–life balance.
-
Healthcare Strength — Medical and dental coverage for employees and dependents is described as competitive, with core health insurance commonly highlighted among valued benefits. Wellbeing resources such as EAP and other wellness offerings are also emphasized.
-
Parental & Family Support — Paid parental leave is explicitly called out alongside core health coverage. This points to meaningful support for caregiving needs.
Model N Insights
What We Do
Model N enables life sciences and high tech companies to drive growth and market share, minimizing revenue leakage throughout the revenue lifecycle. With deep industry expertise and solutions purpose-built for these industries, Model N delivers comprehensive visibility, insight and control over the complexities of commercial operations and compliance. Our integrated cloud solution is proven to automate pricing, incentive and contract decisions to scale business profitably and grow revenue. Model N is trusted across more than 120 countries by the world’s leading pharmaceutical, medical technology, semiconductor, and high tech companies, including Johnson & Johnson, AstraZeneca, Stryker, Seagate Technology, Broadcom and Microchip Technology. For more information, visit www.modeln.com.
