Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
Smith+Nephew is hiring a Associate Dispute Resolution OTC with Spanish
As a key player of the finance operations role in Smith+Nephew you will be
responsible for shaping the Disputes Centre of Excellence for Spain and Portugal. Your main area will be effective and efficient dispute process delivery in line with Delegated Authority Matrix and Group Finance Manual requirements
What you will be doing?
Resolve customer disputes in a timely manner, backed by appropriate documentation.
Communicate resolutions to customers clearly and professionally.
Coordinate queries with relevant internal departments.
Analyze root causes of disputes and implement corrective actions.
Maintain accurate dispute records and track resolution progress.
Contribute to the accuracy of customer master data.
Escalate unresolved issues to appropriate teams or managers.
Proactively support and collaborate with other team members.
Ensure compliance with policies and deliver quality checks and process improvements.
Maintain operational documentation and provide process training when needed.
Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.
What will you need to be successful?
Experience in order management, customer service, collections, or a similar role would be a strong advantage. However, we also welcome candidates with transferable experience who are eager to develop their expertise.
A proactive mindset and a passion for identifying and implementing process improvements.
Intermediate Excel skills, with the ability to work comfortably with data. Experience with SAP, GetPaid, EDI, or ESKER would be beneficial, but is not essential
Fluent English and Spanish (minimum B2 level) are required. Portuguese would be considered a strong asset .
Excellent communication, decision-making, and relationship-building skills. Ability to thrive in a fast-paced, cross-functional environment.
At Smith+Nephew we offer
Inclusion + Belonging: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website
Your Future: annual bonus, life insurance, company stock saving plan
Work/Life Balance: paid volunteering hours, flexible approach
Your Wellbeing: private health care with dental care package, multisport card/my benefit platform
Flexibility: possibility of working in hybrid model
Training: Hands-On, Team-Customized, subsidies for language classes, certifications and postgraduate studies
Extra Perks: referral bonus, recognition program, mentoring program
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Explore our website and learn more about our mission, our team, and the opportunities we offer.
Skills Required
- Experience in order management, customer service, collections, or similar role
- Proactive mindset and passion for process improvements
- Intermediate Excel skills (comfortable working with data)
- Experience with SAP, GetPaid, EDI, or ESKER
- Fluent English and Spanish (minimum B2 level)
- Portuguese language skills
- Excellent communication, decision-making, and relationship-building skills
- Ability to thrive in a fast-paced, cross-functional environment
Smith & Nephew Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Smith & Nephew and has not been reviewed or approved by Smith & Nephew.
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Healthcare Strength — Medical, dental, and vision plans are paired with a global mental‑health program for employees and families, indicating a robust core health package.
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Retirement Support — U.S. employees have access to a 401(k) with company contributions, and share plans complement long‑term savings.
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Leave & Time Off Breadth — Generous holiday, paid volunteering leave, and flexible work models point to broad time‑off options.
Smith & Nephew Insights
What We Do
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential. From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude, we work together to win.. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited. Please note: not all products referred to may be approved for use or available in all markets.
