Job Family:
EBO Accounts Receivable (India)
Travel Required:
Clearance Required:
What You Will Do:
1. Operational Management
- Oversee day-to-day operations including planning, monitoring, directing, and evaluating team productivity.
- Ensure adherence to departmental and corporate policies and procedures.
- Maintain consistent workflow to meet delivery timelines and service level agreements.
- Address operational challenges (system issues, resource gaps, emergencies) and implement recovery plans to minimize disruptions.
- Actively participate in project launch activities and monitor progress during transition phases.
2. Work Allocation & Resource Management
- Develop and execute effective work allocation strategies.
- Optimize team capacity, including planning for backlog and surge volumes.
- Ensure efficient utilization of resources while maintaining productivity and quality standards.
- Manage a span of control of approximately 250–300 associates.
3. People Management
- Provide on-the-job support, coaching, and feedback to team members.
- Drive team engagement, collaboration, and team-building initiatives.
- Foster a positive and performance-driven work environment.
4. Performance Management
- Monitor and manage key performance indicators including productivity, quality, and turnaround time.
- Conduct regular one-on-one sessions with team members.
- Support performance management processes including KRA setting, reviews, and Performance Improvement Plans (PIP).
- Demonstrate and drive achievement of performance targets across the team.
5. Client & Stakeholder Management
- Engage with US clients, handle escalations, and ensure client satisfaction.
- Provide regular updates and performance reports to internal and client stakeholders.
- Communicate proactively with leadership regarding risks to delivery timelines.
6. Domain Expertise
- Strong knowledge of Accounts Receivable (AR) processes, including denial management.
- Expertise in handling Federal and Commercial payer mix.
- Working knowledge of Medicare, Medicaid, ICD, and CPT codes related to denials.
- Working knowledge of PM’s like EPIC
7. Reporting & Governance
- Prepare and present internal and client performance reports.
- Identify workflow gaps, operational priorities, and improvement opportunities.
- Conduct and support quality review meetings with the production team.
8. Process Improvement & Automation
- Identify opportunities for process optimization and automation.
- Collaborate with IT teams to implement automation solutions and improve efficiency.
What You Will Need
- Bachelor’s or Master’s degree in a relevant field.
- 15+ years of experience in the healthcare revenue cycle, with strong exposure to AR operations and denial management.
- Proven experience in leading and managing large teams (250+ associates), including mentoring and performance management for at least 3+ years.
- Strong communication skills (written and verbal) with the ability to effectively engage with clients, stakeholders, and internal teams.
What Would Be Nice to Have
- Strong attention to detail with a focus on quality, compliance, and operational accuracy.
- Demonstrated ability to adapt, learn quickly, and drive continuous process improvements, including automation initiatives.
- Composed and patient leadership style with the ability to coach, influence, and build high-performing teams.
- Proactive and solution-oriented mindset with strong ownership of deliverables and outcomes.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Skills Required
- Bachelor's or Master's degree in a relevant field.
- 15+ years of experience in the healthcare revenue cycle with strong exposure to AR operations and denial management.
- Proven experience leading and managing large teams (250+ associates) with at least 3+ years of mentoring and performance management.
- Strong knowledge of Accounts Receivable (AR) processes, including denial management.
- Expertise in handling Federal and Commercial payer mix.
- Working knowledge of Medicare, Medicaid, ICD, and CPT codes related to denials.
- Working knowledge of practice management/EHR systems such as EPIC.
- Strong written and verbal communication skills to engage clients and stakeholders.
Guidehouse Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Guidehouse and has not been reviewed or approved by Guidehouse.
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Healthcare Strength — Feedback suggests the benefits package includes broad medical, dental, vision, prescription, life, and disability coverage, which is often seen as a strong foundational offering. Access to HSA/FSA options further supports day-to-day healthcare and dependent-care needs.
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Parental & Family Support — Feedback suggests parental leave and adoption assistance are available, alongside an emergency back-up childcare program. These offerings indicate meaningful support for employees managing family responsibilities.
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Wellbeing & Lifestyle Benefits — Feedback suggests flexible work options and counseling/EAP-style support are part of the broader rewards mix. Additional lifestyle-oriented perks like community events and referral programs are also described as available in some contexts.
Guidehouse Insights
What We Do
Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
