- Lead a team of operations (Span of ~650) for multiple LOB’s (Follow-Up, Billing & Cash Posting).
- In this role you are required to identify Process Improvement opportunities
- Support the Automation initiatives from a co-ordination & post implementation standpoint
- Manage portfolio of improvement / reengineering projects for the backend services
- Responsible for P&L management.
- Driving employee engagement and associated scores.
- Work closely with Quality, training, Onshore counter parts in driving results
- Mentor and lead improvement projects.
- Generate business impact through Improvement initiatives.
- Establish and monitor key performance indicators (KPIs) to measure success and ensure efficiency.
- Collaborate with department heads to drive performance improvements and achieve targets.
- Streamline operations to reduce costs, improve productivity, and enhance customer satisfaction.
- Identify cost-saving opportunities without compromising quality or service delivery.
- Address and resolve challenges efficiently while minimizing disruptions.
- 10-15 years of experience in end-to-end RCM including AR follow up, billing, cash posting, credit in Acute / Hospital Billing.
- 10 years of people management experience is preferred.
- Should have excellent RCM domain knowledge.
- Strategic thinking and problem-solving skills.
- High attention to detail and organizational abilities.
- Ability to thrive in a fast-paced, dynamic environment.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers
R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
