About Chewy:
Chewy is dedicated to becoming the most trusted and convenient online destination for pet parents and partners everywhere. Our Product Design and Research team is a collaborative group passionate about crafting innovative, user-centric experiences that delight customers and elevate how they care for their pets.
Role Overview:
As an Associate Director, UX Research, you'll own research vision that crafts Chewy's next-generation products and services. You’ll work closely with product management, design, and engineering to ensure outstanding user experiences. This high-profile role offers the opportunity to innovate, drive strategy, and lead a dynamic research team to elevate the customer experience.
What You'll Do:
- Lead Strategic Research: Guide cross-functional teams to craft customer-centric experiences at the intersection of research, design, content, and technology.
- Drive Innovation: Influence key product investments and strategies that deliver long-term value for customers.
- Team Leadership: Mentor and develop a growing team of UX researchers, encouraging a culture of collaboration and innovation.
- Standardize Research Practices: Champion consistency and cohesion in UX research across Chewy’s products and services.
- Build Talent: Recruit, develop, and retain UX research professionals while maintaining high quality standards.
What You’ll Need:
- Experience: 8+ years in UX Research with 3+ years of leadership experience in fast-paced, high-growth environments.
- Leadership: Leading and developing teams across multiple products, with a track record of motivating talent and delivering results.
- Strategic Vision: Ability to set direction and build repeatable, balanced processes for long-term success.
- Research Expertise: Strong understanding of UX research methodologies, User-Centered Design, and both qualitative/quantitative research.
- Cross-Functional Collaboration: Experience working with teams with varied strengths, influencing key decisions, and delivering on business goals.
- Communication: Excellent presentation and social skills, with the ability to distill sophisticated research into actionable insights.
- Education: Bachelor’s degree in research, HCI, or a related field (or equivalent experience).
- Travel: Occasional travel required.
Why Chewy?
Join a forward-thinking team that’s reshaping pet parents and partners everywhere. You’ll be empowered to make an impact, innovate, and grow alongside hardworking and dedicated colleagues.
Hub Locations & Work Arrangement:
- Hub Locations: Bellevue, WA or Boston, MA
- Hybrid Model: 2+ days in hub location per week
- Remote: This role is NOT a remote role.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
