Associate Director Technology Operations

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Associate Director, Technology Operations 

Location(s):          30 Adelaide St, Toronto

Status:                   Full time Permanent (Hybrid)

Get To Know Us:

SS&C is leading the way.  We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few.  We are a fast-paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans
• Your Future: RRSP Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C Learning Institute
• Extra Perks: Discounts on fitness clubs, travel and more!
• Wide-Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees

What You Will Get To Do:

• iFast Operational Coordination: Oversee daily operations for all client accounts, including managing operational service requests, coordinating cross-functional resources to deliver operational enhancements and tracking project milestones impacting iFast operational capabilities
• SLA/KPI Management: Deliver Operational SLA reporting and Client Rate Card input to IFDS, and actively manage any service exceptions across iFast suite of products, oversee performance trends and operational impact of technical and business enhancements
• Client Relationship: Maintain close relationship with IFDS Client Account Managers across all accounts to ensure timely and accurate communication on client requested operational enhancements, exception handling expectations and operational incident management
• Sales Support: Provide iFast Operational expertise and input to client due diligence, product reviews, iFast SOWs and requests for proposals
• Client and Product Onboarding: Deliver Operational Acceptance Testing for all new client and product launches, and drive any enhancements or mitigations related to OAT results based on operational risk
• Team Leadership: Lead several teams accountable for daily Operational, Job Scheduling and Service Management. Manage committed coverage, for each of the teams, and alignment with critical business periods to ensure adequate response

What You Will Bring:

• strong program management and scrum master knowledge and experience,
• effective written and verbal communication skills,
• strong work ethic and a demonstrated capability to multi-task effectively.
• strong interpersonal, organizational, collaborative and problem-solving skills as well as a demonstrated sense of urgency to respond to changing priorities at times.
• positive attitude, a willingness to take accountability for results achieved
• strong technical background in integrating multiple technology layers into a client facing services
• 10+ years of combined Project Management and Scrum Master experience working on medium-to-high complexity initiatives.
• 5+ years of experience in Agile Project Management and/or Senior Scrum Master roles, with expertise in both waterfall and Agile methodologies.
• Extensive experience in managing technology and business projects with high degree of complexity, systems integration and organizational change management.
• Proven ability to manage high-visibility projects with strong executive presence and excellent communication, presentation, and facilitation skills.
• Undergraduate degree with CSM, PMP or equivalent certification with proficiency in JIRA, Confluence, and SharePoint.
• Strong technical background and understanding of change and risk management, SDLC, and advanced knowledge of Agile Project Management workflows, including sprint backlogs, milestones, release burndowns, and work-back schedules.
•  A proactive, "can-do" attitude with a sense of urgency and flexibility.
• Experience in a matrix environment, preferably within a financial institution.

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. SS&C Technologies Canada Corp. fosters a positive, equitable and progressive workforce and is committed to accommodating applicants with disabilities throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact: [email protected].

No phone calls or email applications please. We thank all candidates for their interest, but only those under consideration will be contacted.

Salary Range:  $110,000-160,000

This job advertisement is for an existing vacancy which has been posted both internally and externally.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must be able to provide a valid work or study permit, if selected for an interview.

SS&C uses AI tools to help screen and assess applicants by analyzing resumes and applications to identify candidates whose skills match our needs. These tools support, but do not replace, human decision-making

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.