Our Opportunity:
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere! As a Fortune 500 industry leader, we continue to innovate and expand our technology! We are hiring an Associate Director, Technical Program Manager - Healthcare for our Infrastructure Engineering team in Boston, MA.
This position will lead an IT Service Delivery team responsible for supporting our Chewy Vet Care (CVC) and Pet Health businesses. You will oversee cross-functional initiatives, including infrastructure, technology deployments, and business expansion programs. This is a critical role that requires defining and driving program execution, balancing business needs, customer experience, and technical feasibility to deliver scalable solutions for business growth.
What You'll Do:
- Build and lead a strong IT Service Delivery team, ensuring effective collaboration across Chewy's CVC, PetHealth, IT Service Delivery, and IT Service Management teams
- Define and complete strategic programs, including technology implementations, process improvements, and operational scaling initiatives
- Scope, plan, and manage multiple programs across teams, ensuring alignment with business objectives and technology roadmaps
- Develop project plans, milestones, and risk mitigation strategies for key initiatives such as vet clinic expansion, staff onboarding, IT enhancements, and cross-functional technology deployments
- Collaborate with Pet Health leadership, Learning and Development, and IT engineering teams to define program objectives and success metrics
- Monitor and mitigate risks, ensuring wide visibility through effective status reporting and escalation mechanisms
- Optimize technical processes, identifying efficiencies and defining standard methodologies for project management and execution
- Drive data-driven decision-making by implementing critical metrics, reporting mechanisms, and performance tracking for ongoing initiatives
- Lead cross-team coordination to ensure the timely delivery of infrastructure, software, and operational projects
- Evaluate and implement standard processes for IT and business program management
What You'll Need:
- 10+ years of experience in technical program management or IT program leadership
- Bachelor's degree in Computer Science, Operations Management, Business Administration, or a related technical field
- Experience managing large-scale programs within technology, operations, logistics, or infrastructure
- Strong project management skills, including experience with Agile, Kanban, or Waterfall methodologies
- Expertise in IT infrastructure, network deployment, and technology lifecycle management
- Excellent cross-functional leadership skills to drive alignment across engineering, product, and business teams
- Strong analytical skills, including the ability to use data to drive decision-making and measure program success
- Ability to manage vendor contracts, relationships, and service-level agreements (SLAs)
- Outstanding communication and organizational skills to manage multiple initiatives and partner relationships
- Experience leading risk assessment and mitigation strategies for complex technology deployments
Bonus:
- MBA or advanced degree in a related technical field
- Six Sigma, PMP, or Agile certification
- Experience managing IT infrastructure and business technology projects in an e-commerce or retail environment
- Prior experience in operations, logistics, or supply chain technology implementation
- Experience with IT governance, compliance, and process automation
- Ability to travel up to 50% as needed for business operations and technology rollouts
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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