Job Overview
This position will be a key contributor to our Technical Services team, and a direct Operations support team member for our Infrastructure, Cloud, Security and Automation teams.
The team is responsible for the daily operations and level 2 support of all Infrastructure platforms at Arrowstreet Capital. The Systems Administration Engineer will work closely with internal teams/users to provide monitoring, patching, backup, auditing and troubleshooting support.
They are also responsible for improving the support process, the documentation of workflow as well as the SLA Targets.
The Systems Administration engineer will ensure the availability, stability and integrity of IT systems that support the company.
They will support our environment that consists of Dell and HP servers, VMWare ESX/VRA/VDI, Rubrik, and Microsoft Active Directory / Exchange. They will also work with supporting teams (Service Desk team, Desktop Engineering and Infrastructure Systems) to provide support for user platforms where necessary.
Responsibilities
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Day to day management of Systems team to provide comprehensive engineering and maintenance support for enterprise platforms
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Responsible for team projects and end users requests leveraging Jira and Jira Service Desk (Incident Management and Service Desk support requests)
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Developing and Enforcing IT standards, procedures, policies, and best practices
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Security focus to confirm that best practices are followed and remediation where necessary is applied in a timely manner
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Assist with Service Desk team requests (Desktop, VDI, Phone, Mobile, etc) on a regular basis to ensure timely resolution of user issues
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Monitor and respond quickly and effectively to requests received through the service desk system
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Respond to reported issues in person, chat, by phone and/or via email as required
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Deliver and manage collaboration, printing, phone, conferencing and other related systems
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Support employee mobile devices through a mobile device management platform (MDM)
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Provide support to resolve escalated issues and as required in root cause discovery of production impacting events
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Review and enhance documentation for troubleshooting and resolution procedures
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Evening or weekend work required (Changes are implemented in the evening, patching or other critical work may be required on weekends).
Qualifications
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7+ years in a technical support function (as a developer or in IT)
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Technical experience with multiple industry standard technology platforms (Dell/HP/Cisco Servers, EMC Hardware, Microsoft Windows / Exchange, VMWare, VMWare Horizon)
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Experience managing systems and troubleshooting issues
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Proven technical expertise resolving complex problems across a broad range of applications
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Ability to communicate well within and across teams; foster relationships throughout the organization, and build trust amongst peers through demonstrated strong job performance
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Organized with the ability to manage initiatives independently
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Strong passion for technology, improvement mindset and a willingness learn new skills
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Ability to provide guidance to team members on troubleshooting, documentation, implementation, to foster professional growth and increase work productivity
Arrowstreet Capital is a Boston-based systematic investment firm that manages global equity portfolios for institutional investors around the world.
Arrowstreet Capital is an equal opportunity employment firm that values diversity and inclusion. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, ancestry, gender identity, genetic information, age, sexual orientation, pregnancy, medical condition, disability, veteran or military status, marital status or any other characteristic protected by federal, state, or local law. For more information, please refer to the Know Your Rights poster, as well as the following Pay Transparency statement.
Arrowstreet Capital is committed to working with and providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation for any part of the employment process due to a disability, contact us to discuss the nature of your request and contact information.
Top Skills
What We Do
Arrowstreet Capital is a Boston-based investment manager that provides global and international equity investment strategies and fund products to institutional investors such as pension plans, endowments, foundations, and registered/unregistered commingled investment funds.
We offer a select range of global equity investment strategies managed as long-only, alpha extension and long/short utilizing a broad range of instruments, including swaps and futures. Our investment process utilizes quantitative methods that focus on identifying and incorporating investment signals into our proprietary return, risk and transaction cost models. Our investment approach involves creating and investing in diversified equity portfolios. We utilize a structured investment process that attempts to add value relative to a client specific benchmark. This involves identifying opportunities across companies, sectors and countries by evaluating a diverse set of fundamental and market-based predictive factors. Portfolios are constructed through the use of a mean variance optimizer and proprietary risk and transaction cost models.
Arrowstreet Capital manages approximately $100 billion for over 200 client relationships in North America, the United Kingdom, Europe and the Asia-Pacific regions.
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