The Role
The Associate Director of Supply Operations oversees operational models, workflows, and standards, ensuring effective performance of supply operations. They will improve execution quality and speed by partnering with Product, Data, and CX, while leading managers and operational outcomes for diverse ticketed products.
Summary Generated by Built In
About TodayTix Group:
TodayTix Group (TTG) is the global e-commerce leader for cultural experiences, designing frictionless discovery and purchase journeys through innovative product design and industry-leading technology. Our portfolio of brands––including TodayTix, New York Theatre Guide, London Theatre, Show-Score, Arthouse, and Secret Cinema––connects millions of customers with the best in live entertainment.
Powered by vast data and insights, TTG helps theatres, producers, and cultural institutions reach highly engaged audiences and unlock meaningful revenue, transforming how tickets are sold across the world.
In 2025, TTG entered a new chapter as part of MARI, the global events and experiences company powering world-defining live experiences. Together, we’re expanding our reach, deepening our impact, and accelerating a shared vision to redefine the event lifecycle through seamless discovery, purchase, and engagement.
Life at TodayTix Group
We thrive in a nimble, growth-oriented environment where adaptability, curiosity, and a bias toward action help us stay ahead of the curve. We move quickly, iterate often, and expect everyone to take ownership of their impact - because we're building the future of live events, and there’s no script for what comes next.
New joiners are set up for success with a 90-day onboarding journey, complete with clear goals and measurable milestones. We believe feedback fuels growth, so we hold twice-yearly performance reviews focused on impact and development.
Above all, you’ll be working alongside a team of collaborative, passionate, and kind humans - people who love theatre and live experiences, and who support each other just as much as they challenge each other to do great work.
We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.
About the Role:
We are looking for a Supply Operations Lead to own the day-to-day operational health of partner onboarding and event configuration for TodayTix Group's US operations — execution quality, SLA performance, and team clarity are the core of the job.
You'll work within a direction set by the Associate Director of Supply Operations, translating priorities into consistent practice on the ground and ensuring the US team executes effectively as processes and technology evolve. You'll also partner with operations counterparts across other markets, contributing to a consistent global approach. We're looking for someone who holds a high bar, understands the detail of the work, and is genuinely excited by the complexity of live events and ticketing.
Please note: This is a full-time position and qualified candidates must be based in the greater New York City area. We encourage collaboration by working a minimum of 2 days per week in the office, while also offering flexibility for employees to choose where they work for the rest of the week.
What Success Looks Like:
- Execution runs well: Partner onboarding and event configuration run on time and at quality. Issues are surfaced early, resolved quickly, and rarely require escalation.
- Strategy translates into action: Team priorities clearly reflect company goals. You can articulate how day-to-day execution connects to broader objectives, and your team understands that connection too.
- Change lands well: New processes and tools are adopted thoughtfully and sustainably. The team understands the “why,” raises concerns openly, and moves forward with clarity.
- You're a reliable cross-functional partner: When something is broken or stuck, you bring solutions. You’re action-oriented and easy to work with. In moments of complexity or escalation, you stay steady and focused, helping your team and partners navigate competing priorities with clarity and confidence.
- The team is developing: Team members have clear expectations, consistent feedback, and increasing ownership and capability over time.
What You’ll Do:
- Own the day-to-day execution of partner onboarding and event configuration workflows for US operations — quality, throughput, and team clarity are yours to manage.
- Lead and develop a team of operations specialists: set priorities, hold standards, give feedback, and coach people to grow.
- Translate strategic priorities into operational plans, sequencing work and allocating focus to ensure consistent, timely delivery.
- Drive the on-the-ground execution of process and technology adoption — working closely with the Associate Director, and taking accountability for how it lands with the team and sticks over time.
- Partner with operations counterparts in other markets to share practices, align on standards, and contribute to a consistent global approach.
- Identify and reduce operational friction: unnecessary steps, rework, or handoffs that slow the team down without adding value.
- Build and maintain SOPs, playbooks, and onboarding documentation so that execution is consistent and doesn’t depend on institutional memory.
- Monitor operational metrics and QA trends; surface issues early and bring a point of view on what to do about them.
- Serve as an operational partner to Partnerships, Marketing, and other cross-functional teams — close enough to the work to weigh in on prioritization, surface what's realistic, identify what’s creating friction, and make sure the right things get attention at the right time.
We’re Looking for Someone With:
- 3–5 years of experience in operations, supporting complex or time-sensitive workflows in a tech-enabled environment.
- People management experience, or clear readiness to lead, including setting expectations, giving feedback, and developing others.
- Genuine interest in live events, ticketing, and operational complexity.
- Curiosity about tools, automation, and AI — you stay current, explore, and bring ideas.
- Experience with operational tooling such as Slack, Monday.com, Zendesk, or similar — used to build and improve workflows, not just manage tickets.
- Background in SaaS implementation, B2B onboarding, or client success is a plus. Live events or ticketing experience is a nice-to-have, not a requirement.
Good to Know:
TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits and perks. Here are some of our favorites:
-Hybrid work environment (blend of in-office and at-home days)
-Up to 4 weeks per year of flexible 'work from anywhere'
-Healthcare, vision, and dental plans, with generous contributions from the company
-Life and disability insurance
-Paid Parental Leave
-Generous 401(k) Matching
-Flexible Paid Time Off
-Free membership to One Medical Group & Employee Assistance Program
-Annual Professional Growth Budget
-Employee donation matching
-Employee Referral Program
-Pre-Tax Flexible healthcare spending account (FSA), Dependent Care FSA and Commuter Benefits
TodayTix Group is proud to be an equal opportunity employer, committed to fostering a workplace that celebrates diversity and inclusion. We welcome candidates of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital or veteran status, pregnancy, disability, or any other characteristic protected by law. We are also committed to providing reasonable accommodations for applicants and employees based on their religious practices, mental health, or physical needs.
For information on our US employee and applicant privacy policy, click here. For more information about the data we collect and retention periods, please see our Data Collection Notice here.
Top Skills
Audienceview
Fever
Monday.Com
Slack
Spektrix
Tessitura
Zendesk
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The Company
What We Do
Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology. Through our powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, Goldstar, Secret Cinema, and Show-Score, TTG has an intimate understanding of millions of customers. This allows TTG to optimize partner relationships by providing unparalleled access to engaged audiences, generate meaningful revenue, and transform the way tickets are sold. As leaders in the digital transformation of culture, TodayTix Group offers something for everyone — from theatre professionals to tech experts and creative visionaries. Our community stretches far and wide, with over 350 teammates working on multiple brands across the globe, and two dedicated offices in New York and London. We may not all be in the same time zone, but we move as one team propelled by one mission: to find a seat for everyone. We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table.
Why Work With Us
We are global pioneers in cultural e-commerce and technology who are in constant pursuit of the best experiences for every audience. We advocate for change and innovation in our industry, with our tech, and for our partners. We make a point to work with people who genuinely share our vision to make theatre and culture easier to access.
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