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Job Function:
Sales EnablementJob Sub Function:
Sales EffectivenessJob Category:
People LeaderAll Job Posting Locations:
Horsham, Pennsylvania, United States of America, Titusville, New Jersey, United States of AmericaJob Description:
Johnson & Johnson Innovative Medicine is currently recruiting for an Associate Director, Speaker Bureau Operations to join our Customer Engagement & Digital Transformation team located in Titusville, NJ.
About Innovative Medicine
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
Purpose: The Associate Director, Speaker Bureau Operations manages all operational aspects of the Professional Education solution across J&J Innovative Medicine. This role will manage the selected supplier to ensure service levels are maintained, key processes are optimized and improvements are prioritized. The person in this role will work across the Professional Education leads in various Therapeutic Areas to identify key initiatives to support their portfolios, with focus on launches. This role will also partner closely with Healthcare Compliance, JJT and Strategy Analytics and Transformation partners to drive improvements and ensure operational effectiveness. This position will report to Director, CRM and OmniChannel Optimization.
Main Responsibilities:
- Operational lead in Speaker Program / Professional Education channel under the OminChannel umbrella. Responsible for gathering requirements and implementing/refining capabilities.
- Lead in management of selected supplier for Speaker Program management across various therapeutic areas. Ensure service levels are met and key projects are implemented in a timely manner and at a reasonable cost. Develop and maintain relationships with supplier partners to achieve results.
- Partner with brand teams and field sales leadership to ensure field sales adoption and optimal accuracy to meet compliance requirements. Deploy a variety of tactics to drive user satisfaction.
- Manage documents that span therapeutic areas, working through copy review and approval processes to ensure compliant and accurate content is delivered.
- Lead development of integrations and reporting to maximize access to data from this critical channel.
- Lead solutions to improve data quality for program attendance. Propose and execute processes to pull through impact of program attendance and identify channel preferences.
- Identify areas of improvement to capabilities and processes, and seek innovative and strategic ways to optimize the professional education channel.
Additional Duties & Responsibilities:
- Partner with CRM Training team and SL&D to support end-user Change Management for identified solutions across this and other CRM/Omni solutions.
- Liaison with partners across Strategy Analytics & Transformation to ensure effective implementation of CRM/Omni capabilities where there is impact to other tools or data/reporting platforms (e.g. Wizard, CDP, Totality, etc.)
- Manage partnership with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Perform and oversee testing to ensure successful launch of capabilities.
- Participate in JET programs outside of the Professional Education channel on an ad hoc basis.
Education:
- BS Degree required
Required:
- At least 10 years of pharmaceutical industry experience is required
- Experience with CRM, Sales Operations and Professional education solutions is required
- Deep knowledge of Professional / Peer-to-Peer Education processes is required
- Experience in managing data and reporting requirements
- Experience gathering requirements from user communities and translating to solutions
- Expertise in designing and delivering training and change management to drive adoption with new solutions
- Ability to learn and apply industry trends/domains and end user needs
- Demonstrated ability to influence in a large and matrixed organization required
- Experience in managing a backlog/release plan, assigning priority and executing with high quality and efficiency
- Excellent communication and training skills required
Other:
- This position is in Titusville, NJ, and follows a hybrid schedule of three days in the office and two days remotely per week.
- The position will require minimal domestic travel on an ad hoc basis
The anticipated base pay range for this position is $120,000 to $207,000.
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.
Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Employees are eligible for the following time off benefits:
- Vacation – up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
- Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ([email protected]) or contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
The anticipated base pay range for this position is :
$120,000 to $207,000Additional Description for Pay Transparency:
The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: - Vacation – up to 120 hours per calendar year - Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year - Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits (https://www.careers.jnj.com/employee-benefits)Similar Jobs
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