Built's Mission: Connect and simplify doing business in real estate.
Built is the AI-powered platform transforming the way real estate is financed, developed, and managed. Purpose-built for real estate and construction, Built began by fixing construction draw management for lenders and has grown into a comprehensive operating system addressing some of the industry’s most complex challenges. Today, Built is a partner to more than 350 lenders, over 80,000 borrowers and owners, and thousands of contractors, powering 86,000 active projects valued at more than $300 billion. Learn more at getbuilt.com.
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Senior Manager, Lending Implementations
About BuiltBuilt’s mission is to connect and simplify doing business in real estate. Built is an AI-powered platform transforming the way real estate is financed, developed, and managed, supporting lenders, owners, and contractors across complex workflows.
Role OverviewAs the Lending Lead – Implementations, you will own outcomes for lending client implementations from onboarding through early expansion readiness. You will lead a team of consultants responsible for delivering clean, scalable foundations at go-live and identifying expansion opportunities early in the client lifecycle.
This role operates within an evolving, AI-enabled implementation model designed to reduce manual work, standardize delivery, and enable teams to focus on higher-value, strategic engagement with clients. Success requires strong domain expertise in lending, effective team leadership, and the ability to continuously improve execution within a structured system.
What You’ll DoOwn Lending Implementation Outcomes- Ensure clients achieve a clean, scalable foundation at go-live
- Drive early identification of expansion opportunities (target: within 10 days of go-live)
- Partner with Account Management to ensure expansion paths are actionable and frictionless
- Build and manage a team aligned to lending client types (e.g., Community Banks, Enterprise Banks, Private Credit)
- Develop team members into domain-fluent, consultative practitioners
- Hold the team accountable to both execution excellence and proactive client engagement
- Leverage AI-enabled workflows and automation (e.g., project design, post-call workflows, validation) to reduce manual work and improve consistency
- Ensure consistent execution of standardized playbooks, tailored through persona-specific approaches
- Provide structured feedback to improve systems, playbooks, and operating models over time
- Own performance across:
- Time to Second Value (TT2ndV)
- ARR onboarded
- Customer satisfaction (CSAT) and project health
- % of clients with expansion opportunities identified within 10 days of go-live
- Use data to identify gaps, improve execution, and drive accountability across the team
- Act as a senior point of contact for key lending clients during onboarding
- Guide clients toward best-practice workflows and future expansion opportunities
- Elevate engagements beyond task execution to meaningful business impact
- Partner with Product, Sales, Account Management, and Operations to:
- Improve implementation workflows and system effectiveness
- Align on expansion opportunities and client needs
- Surface product gaps and operational friction points
- 7+ years of experience in Commercial Real Estate (CRE) lending or finance (required)
- Experience leading client-facing teams in implementation, onboarding, or delivery roles
- Experience operating in SaaS or technology-enabled environments (preferred, not required)
- Deep understanding of lending workflows, stakeholders, and operational challenges
- Proven ability to lead and develop high-performing teams
- Strong client management and relationship-building skills
- Ability to operate effectively within structured systems while identifying opportunities for improvement
- Data-driven mindset with the ability to translate metrics into action
- Strong communication and leadership presence
- Ability to move a team from execution-focused delivery to consultative engagement
- Comfort operating in evolving environments where systems, processes, and expectations are actively improving
- A practical approach to leveraging automation and AI to improve outcomes (without relying on it as a crutch)
- Clients go live with clean, scalable implementations
- Expansion opportunities are consistently identified early in the lifecycle
- The team operates efficiently, with reduced manual work and increased strategic engagement
- Metrics improve across speed, quality, and client experience
Travel Requirement: This role requires approximately <25% travel, as needed to support business priorities.
Built’s salary range for this position is $180,000-$225,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
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Travel Requirement: Remote teammates (i.e. not based in Nashville metro) must be able to travel at minimum twice per year to Nashville, TN or another designated location for company-wide events (e.g., "Connect Week"). Additional travel may be required based on business needs and role responsibilities.
Perks:
- The rare opportunity to radically disrupt a $1.5T industry
- Competitive benefits including: uncapped vacation, health, dental & vision insurance
- 401k with match and expedited vesting
- Robust compensation package, including equity in the form of stock options
- Learning Grant program to support ongoing professional development
Built brings together passionate people who are driven in a variety of disciplines, each bringing their unique perspective to everything they do. We’re committed to building a safe, inclusive workplace where every employee can succeed, and we recruit, hire, and promote fairly - without bias based on race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other characteristic protected by law.
Greenhouse Data Disclosure: When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.
What We Do
Built Technologies was founded in 2014 out of firsthand frustration with the challenges and pitfalls often associated with construction lending and the belief that technology could transform the loan management process. Built’s collaborative software streamlines the collateral monitoring and draw management process – a process widely recognized as highly cumbersome, costly, and fraught with risk. By bringing the draw management process online, Built helps lenders reduce construction loan risk, increase loan profitability, transform the borrower experience, simplify compliance, and provide unprecedented portfolio insights.
