The Associate Director, Site Reliability Engineering leads the planning, design, and engineering of enterprise-level operational excellence, transformation and application onboarding across business and IT areas: Insurance and Data
The Associate Director, Site Reliability Engineering provides strategic and operational leadership within Application Reliability Operations Engineering (AROE) to ensure the reliability, availability, resiliency, and operational health of business-critical applications and platforms.
The role leads teams responsible for proactive application and platform support, including digital, enrollment, health, data, Contact Center, cloud infrastructure, and BPO/vendor-supported services. The Associate Director establishes clear operational accountability and ensures teams identify and mitigate service risks before they result in business impact.
Key Responsibilities
- Lead AROE application and platform operations, ensuring reliable and resilient production services.
- Champion SRE principles and practices, including observability, reliability engineering, automation, resiliency, and reduction of operational toil.
- Drive Operational Excellence (OpEx) through proactive service health management, operational readiness, incident and problem management, root-cause follow-through, and continuous improvement.
- Establish a proactive support posture, identifying performance degradation, recurring issues, reliability gaps, and emerging risks before significant business impact.
- Provide operational leadership across digital, enrollment, health, data, Contact Center, cloud, and BPO/vendor-supported platforms.
- Drive effective incident response and systemic issue management, including clear ownership, escalation, recovery, and learning from production events.
- Strengthen accountability across internal technology teams and external partners to ensure operational standards and service expectations are consistently met.
- Partner across technology and business organizations to understand service criticality, prioritize operational risk, and improve end-to-end service reliability.
- Lead managers and technical professionals while developing a culture of ownership, prevention, reliability, and continuous improvement.
- Make decisions involving complex technical and operational issues that may have broad business and technology impact.
Use your skills to make an impact
Required Qualifications
- 6+ years of relevant technical experience
- 6+ years of experience in Site Reliability Engineering (SRE), Production Operations, Platform Engineering, or any related technology disciplines
- 2 or more years of management experience
- Experience collaborating with technical leads and cross-functional teams to support operational objectives and service reliability.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
- Background in a dedicated Site Reliability Engineering (SRE) organization.
- Experience supporting service reliability, operational excellence, resiliency, and automation initiatives.
- Experience with cloud platforms and cloud-native technologies.
- Knowledge of ITIL practices, including incident, problem, and change management.
- Familiarity with Software Testing Life Cycle (STLC) concepts.
- Relevant cloud, AI, or automation certifications.
Additional Information
This is a remote position in United States.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 11-08-2026About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Skills Required
- 6+ years of relevant technical experience
- 6+ years of experience in Site Reliability Engineering, Production Operations, Platform Engineering, or related technology disciplines
- 2 or more years of management experience
- Experience collaborating with technical leads and cross-functional teams to support operational objectives and service reliability
- Passion for contributing to an organization focused on continuously improving consumer experiences
- Background in a dedicated Site Reliability Engineering organization
- Experience supporting service reliability, operational excellence, resiliency, and automation initiatives
- Experience with cloud platforms and cloud-native technologies
- Knowledge of ITIL practices, including incident, problem, and change management
- Familiarity with Software Testing Life Cycle concepts
- Relevant cloud, AI, or automation certifications
Humana Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Humana and has not been reviewed or approved by Humana.
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Healthcare Strength — Medical, dental, vision, supplemental health, and long-term care insurance are offered alongside on-site/virtual wellness resources and weekly paid well-being time, indicating a whole-person focus.
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Leave & Time Off Breadth — Paid PTO and holidays, volunteer time, and formal leave options such as parental and caregiver time provide broad time-away support. Adoption assistance and lactation rooms extend coverage for key life events.
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Retirement Support — A 401(k) with company match anchors long-term savings. Employer-matched emergency savings programs complement retirement planning.
Humana Insights
What We Do
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
