We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Associate Director, Revenue Cycle Management Operationsperforms an advanced level of governance, management and facilitation of an RCM Quality and technology process. The incumbent in this role, drawing from comprehensive knowledge of and expertise in organizational behavior and functional process methodologies, is responsible for working with the RCM Teams and stakeholders to efficiently and effectively facilitate processes according to priority, context and resource definitions and constraints, including analysis, management, monitoring and reporting of their progress to completion. He/She provides thought leadership and technical expertise to the process team and stakeholders.
The Associate Director, Revenue Cycle Management Operations
performs an advanced level of governance, management and facilitation of an RCM Quality and technology process. The incumbent in this role, drawing from comprehensive knowledge of and expertise in organizational behavior and functional process methodologies, is responsible for working with the RCM Teams and stakeholders to efficiently and effectively facilitate processes according to priority, context and resource definitions and constraints, including analysis, management, monitoring and reporting of their progress to completion. He/She provides thought leadership and technical expertise to the process team and stakeholders.
Acts as the functional owner and change agent for one or multiple RCM functions (i.e. Business Applications, Business Analysis, program compliance, strategic initiatives, etc.), employing inspection and adaptation, and continuous improvement processes to consistently provide opportunities for functional delivery evolutions that will maximize autonomy and a thriving delivery culture in the RCM organization.
Leads the creation and management of documentation, processes and tools to support the performance and compliance of RCM functions, providing transparency to the size, status and timing for planned, in progress and completed activities.
Partners with business and RCM stakeholders to identify, analyze, understand and prioritize functional activities by business value and urgency.
Builds positive relationships with RCM stakeholders, ABS Resources, and teams to facilitate the performance of functional activities within the process and amongst related processes.
Through learning and research, ensures the maintenance of current levels of knowledge and understanding of the functional process to provide comprehensive thought leadership to the enterprise.
As a thought leader, inspires team members with innovative ideas and technical expertise to execute functional activities within a process as well as across processes within RCM.
Communicates verbally and in written forms (formal and informal), with all audiences within the organization, including senior and executive leaders in the planning, coordination and reporting of RCM functional activities.
Defines, develops and disperses communications and facilitates meetings and other collaborations as appropriate, to effectively perform work and to understand, resolve and/or mitigate risks, obstacles and conflicts in the performance of functional activities.
Manages ambiguity in all aspects of work, including business direction and strategy, to enable the synthesis of disparate observations and data, creating conclusions and recommendations and successfully leading and supporting project teams through change.
Performs other duties as assigned and modified at manager’s discretion.
High business acuity
Knowledge of backlog management and team collaboration tools, ERP systems and request management or related software
Exceptional communication skills to effectively articulate, demonstrate, negotiate, persuade and otherwise support the delivery of appropriate levels of messaging and decision-support information with all audiences, including senior leaders, and in all forms (e.g., written, verbal, and the creation and delivery of presentations)
Demonstrated history of fostering teamwork and collaboration across multiple functional areas with competing priorities
Excellent conceptualization, analytics, logic, and reasoning skills
Ability to perform with autonomy, requiring minimal supervision with occasional guidance from RCM and team leadership
Ability to operate a computer in a Windows environment utilizing SaaS applications, A/V conferencing, and spreadsheet, presentation, diagramming, and word documentation software
Expertise in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
Spoken and written fluency in English
This job requires use and exercise of independent judgment
PAY RANGE:
$128,686 - $183,837 SalaryThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.
EMPLOYEE BENEFITS
https://chenmed.makeityoursource.com/helpful-documents
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current employees, if you want to apply to our internal career site, please click HERE
Current Contingent Worker please see job aid HERE to apply
#LI-OnsiteChenMed Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ChenMed and has not been reviewed or approved by ChenMed.
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Healthcare Strength — Benefits include multiple medical, dental, and vision options, wellness incentives, and an Employee Assistance Program. Feedback suggests these health offerings are seen as a strong component of the total package.
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Retirement Support — A 401(k) with company match and financial wellness resources are emphasized. Feedback suggests the retirement program is viewed as competitive, with match and vesting details commonly highlighted.
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Parental & Family Support — Paid parental leave at 100% for up to four weeks and up to 10 days of backup child/adult care are provided. Feedback suggests these family supports add meaningful flexibility and security.
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What We Do
ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, we are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center. Through our innovative operating model, physician-led culture and empowering technology, we drive key quality and cost outcomes that create value for patients, physicians and the overall health system. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships. Results of our high-touch approach to primary care are impressive, as illustrated in the recent Modern Healthcare cover story published on Oct. 20, 2018, which reports that: “Indeed, ChenMed's approach has resulted in 50 percent fewer hospital admissions compared with a standard primary-care practice, 28 percent lower per-member costs, and significantly higher use of evidence-based medications.”
