Associate Director Program/Project Management Metrics Analytics & Performance (MAP), Hybrid

Job Description

The Associate Director, Project Management, within Metrics, Analytics & Performance (MAP) will lead project management related to the development, delivery, & maintenance of a portfolio of metrics/analytics projects to support strategic decisions, improve planning/execution, and monitor performance across our portfolio, studies & processes within Global Clinical Trial Operations (GCTO).

Responsibilities include but are not limited to:

• Collecting, assigning, tracking, and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems
• Manage timelines and resource management through development (i.e. Agile, Waterfall) and release (inc. communication & training)
• Approve change requests for upgrades/bug fixes/data changes and coordinate release planning and assessment for the business in collaboration with Research & Development IT Division IT.
• Coordinate all aspects of System Integration Test (SIT) & User Acceptance Testing (UAT), included, but not limited to ensuring the development of test cases, issues tracking, and completion of the proper documentation prior to deployment
• Collaborate with team members to develop business cases in collaboration with process owners/stakeholders and our Research & Development Division IT for new tools/solutions
• Ensure business needs and criticality of functionality are correctly documented in System Development Life Cycle (SDLC) documentation
• Coordinate the communication of system changes to Business Process/Sub-process Owners, requestors, and stakeholders
• Contribute to the ongoing development of processes related to access and support of all released tools
• Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level Agreement (SLA) are followed and reviewed/updated once a year
• Work with IT and support team to create user provisioning and deprovisioning process
• Ensure proper process and guidelines are in place to share and exchange data between applications & apply record retention policy when applicable

Education Minimum Requirement:

• Bachelor's Degree or higher
   

Required - Experience and Skills:

• 8+ years of experience in IT Project Management
• Basic understanding of System testing & providing training to user communities
• Knowledge quality management and control tools
• Critically evaluates process implications of system changes and deal with conflict and bring to resolution.
• Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).
• Strong understanding of how to use reporting tools, such as Qlik Sense, Power BI as well as modelling and planning tools 
• Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.
• Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs
• Leadership experience
• Proficient in MS Office
• Recognized as “team player”
• Committed to continuous improvement
• Analytical ability, good judgment, ability to multi-task & prioritize
• Strong verbal & written communication skills
• Ability to proficiently interact with all levels of management and exert influence to achieve results.
• Experienced with "getting things done" in a complex work environment

Preferred - Experience and Skills:

• 5+ years of experience in clinical research/clinical development
• Knowledge of SQL or other database/query tools

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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.  As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.  For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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The salary range for this role is

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits.  Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

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