Chewy is seeking an AD Program Manager - Supply Chainto serve as the operational general manager for our Equine, Feed, and Exotics segment. In this high-impact role, you will own and drive end-to-end operational execution and performance. You'll be accountable for in-stock management, inbound logistics, fulfillment center (FC) execution, Delivery Experience (DEX), and last-mile customer delivery outcomes. This leader will partner cross-functionally with Category Management, Supply Planning, FC Operations, Logistics, Transportation, Finance, HR and Technology to ensure seamless performance across the entire customer journey. Does this sound like you? If so, we would love to hear from you! Come join the Pack!
What You'll Do:
- Serve as the operational GM for the Equine, Feed, and Exotics segment, owning all day-to-day execution and long-term operational health.
- Drive in-stock performance through deep alignment with forecasting, replenishment, and vendor-facing supply teams.
- Lead DEX and delivery experience initiatives tailored to the unique characteristics of large-format and specialty product shipping.
- Partner with FC Operations to ensure warehouse handling and throughput readiness, especially for bulky or regulated products.
- Coordinate inbound logistics execution, ensuring timely PO routing, freight optimization, and carrier performance.
- Own final-mile performance, focusing on service levels, transit time compliance, and delivery quality.
- Craft and operationalize segment-specific SLAs, packaging standards, and fulfillment routing strategies.
- Act as the voice of operations in executive-level decision making for the segment, reporting KPIs and resolving critical issues.
- Partner with Product and Tech teams to identify and implement tools and process automation that improve visibility and efficiency.
What You'll Need:
- 10+ years of experience in supply chain, operations, or logistics management; preference for experience in large-format goods, animal nutrition, or specialty distribution.
- Shown success operating as a business owner across multiple operational domains (e.g., in-stock, logistics, fulfillment, last mile).
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Outstanding communication and cross-functional leadership abilities, including experience working with FCs and upstream supply chain partners.
- Ability to thrive in a fast-paced, ambiguous environment while leading multiple high-priority initiatives.
- Bachelor's degree required; MBA or supply chain certifications (e.g., APICS, Lean Six Sigma) preferred.
Preferred Experience:
- Background in feed, equine, or exotics distribution, or experience leading temperature-, size-, or regulation-sensitive SKUs.
- Familiarity with WMS, OMS, and transportation management systems.
- Experience working in an eCommerce, retail, or high-growth consumer goods environment.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Base Salary Range
$145,000-$232,500 USD
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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