Chewy is seeking an AD Program Manager-Segmented Supply Chain to serve as the operational general manager for our growing Dropship business. In this high-impact role, you will own end-to-end operational performance across the Dropship ecosystem-including vendor performance management, instock execution, order routing logic, delivery experience (DEX), and customer experience (including DEX). This leader will act as the connective tissue across internal functions (Category Management, SC Planning, Technology, Transportation, Customer Service, Finance, and Legal) and external vendors to build a resilient, scalable, and customer driven dropship operation. Does this sound like you? If so, we would love to hear from you! Come run with the Pack!
What You'll Do:
- Act as the operational GM for Dropship, owning day-to-day execution and long-term strategic planning.
- Lead vendor operations, ensuring adherence to SLA compliance, shipping accuracy, lead time expectations, and packaging standards.
- Drive instock and availability through deep integration with Supply Planning and proactive vendor relationship management.
- Optimize order routing and fulfillment logic to balance speed, cost, and inventory allocation.
- Partner with Logistics and DEX teams to ensure high-quality last-mile delivery experiences despite network and vendor variability.
- Develop and implement segment-specific SLAs, exception policies, and critical issue paths for vendors and internal teams.
- Collaborate with Tech and Product teams to identify automation and tooling opportunities that improve vendor performance visibility and operational efficiency.
- Own performance dashboards, reporting, and business reviews across key KPIs such as fill rate, ship SLA adherence, RTS, and customer satisfaction.
- Serve as the voice of Dropship operations in executive-level planning, identifying risks and unlocking scale.
What You'll Need:
- 10+ years of experience in supply chain, eCommerce, vendor operations, or logistics leadership.
- Proven success handling detailed multi-party fulfillment networks.
- Strong data-driven decision-maker with the ability to break down problems and strive to root cause.
- Excellent communication, influencing, and cross-functional leadership skills.
- Proven track record to operate in ambiguity and prioritize across high-stakes initiatives.
- Bachelor's degree required; MBA or supply chain certifications preferred (e.g., APICS, Six Sigma, SCPro).
Preferred Experience:
- Experience leading third-party logistics (3PL), marketplace, or vendor-fulfilled supply chains.
- Familiarity with order management systems (OMS), vendor portals, and supply chain analytics tools.
- Background in customer-centric, fast-growth environments with high service standards.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
Similar Jobs
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
Gallery
Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
