Associate Director, Program Management

RAPP New York is looking for an Associate Director, Program Management to join our award-winning Program Management team.

WHO WE ARE:

We are RAPP – world leaders in activating growth with precision and empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.

We foster an inclusive workplace that values diversity and emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.

YOUR ROLE:

As an Associate Director, Program Management, you are the orchestrator of the client projects – you’re the one who knows how to make things happen.  You’re the master of the execution and process from project initiation to delivery. You are passionate about the space from innovative, data-driven digital, platform and CRM programs. You’re creative, solutions-oriented, organized, collaborative and have exceptional people skills.

YOUR RESPONSIBILITIES:

• Orchestrates the motion of every project liaising with all departments, client stakeholders and partners from start through completion.
• Understands scope of client request and implications. Able to translate requests into tight deliverables, assumptions, estimates/scopes of work and timelines.
• Aligns with resource management to ensure resources are available and present at appropriate times throughout the project lifecycle.
• Leads daily client/agency status meetings and work planning sessions. Ensures timely conference notes and action steps taken.
• Manages simultaneous projects within budgetary and schedule constraints.
• Monitors, reports and solves for project progress and risk. Redirects as required through keen prioritization skills. Escalates as necessary to ensure integrity of client scopes and agency profitability.
• Leads quality assurance requirements for the project. Responsible for maintaining the required level of quality through every step of the delivery process.
• Initiates all activities to support project close out and “retrospectives”.
• Is a champion of the agency process and quality work – and is responsible for optimizing workflow.

REQUIRED SKILLS:

• 5+ years of related project management experience ideally in CRM and 360 campaign management at an advertising or media agency. 1+ year of management experience. Auto experience a plus.
• Skilled and experienced building strong workinging relationships with internal and external team(s) to manage needs and expectations throughout project lifecycle.
• Ability to partner deeply with Marketing Sciences & Technology Teams to understand how data & tech drives overall CRM program.
• Experience project managing execution of SFMC CRM campaigns.
• Evidence of working with project management methodologies and tools.
• Commercially minded and capable of identifying business and growth opportunities.
• Must have strong written and oral skills.

Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $110,000 - $130,000. This range is specific to NYC and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.