The Role
Lead continuous process improvement initiatives across the business, enhancing profitability, customer experience, and operational efficiency through strategic project management and data analysis.
Summary Generated by Built In
Job Summary & Responsibilities
This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business.
- Responsible for executing business process improvement activities designed to drive
revenue and margin, operational excellence, and best practice in key aspects of the business - improve the real result of key performance indicators
JOB FUNCTIONS
- Serves as an internal consulting leader to improve profitability and customer experience
- Responsible for overall performance and leading strategies to improve performance, efficiency, and ROI as it relates to sales adjustments, revenue deduction, bad debt, and deletions across all lines of business
- Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data
- Effectively manages projects from discovery to implementation that result in financial and operational performance improvement for the company
- Forward thinking to conceptualize and leverage technology and applications to support operational improvements and workflow
- Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership
- Partners with various departments, including Billing, IT, Sales, Operations, and Compliance, to streamline processes, troubleshoot, and align practices
- Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols
- Works collaboratively with business leaders to lead and develop a continuous improvement culture
- Supports and challenges the status-quo in direction setting, prioritization, and delivery of activities
- Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
- Runs self-directed improvement projects delivering value to the organization
Education
- Bachelor's Degree, Preferred
Work Experience
- minimum of 5-7 years of relevant operational, billing operations within the healthcare industry, Required
- change manager
- Strong proficiency in data analysis and reporting tools (e.g. advanced Excel, SQL, Tableau, Power BI), preferred
Knowledge, Skills, and Abilities
- Strong analytical mindset and problem-solving
- Excellent attention to detail and investigation
- Effective communication and cross-functional collaboration
- Organization and leadership to manage a team and projects
- Must have good interpersonal communication
Top Skills
Advanced Excel
Power BI
SQL
Tableau
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The Company
What We Do
Lincare is a leading supplier of respiratory-therapy products and services for patients in the home. You can learn more about our extensive suite of products and services by visiting our website. Everywhere we operate, Lincare is working to be a partner in patient care by providing high-quality services and supplies, promoting patient education, and building strong relationships with patients, physicians, families and caregivers. Services we offer include: Oxygen Therapy Nebulizer Therapy Sleep Therapy Ventilator Therapy Enteral Therapy Pediatric Services Caring Responders Long Term Care Disease Management Programs and More!
