Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Associate Director, Strategic Accounts
What You’ll Be Doing:
Put your passion where it meets purpose! We are looking for an Associate Director, Stratetic Accounts that embodies deep relationships, serves as a trusted advisor and has a strong entrepreneurial spirit to help build our Partner Operations function. This position will work directly with a key national health plan client and will report to the Senior Director, Strategic Accounts for the account.
Key Responsibilities:
- Collaboration Opportunities:
- Position the assigned book of business strategically to achieve objectives, including relationship, growth, retention and customer goals
- Cultivate productive, trusted relationships with key executives – including C-level and both internal and external stakeholders of relationships.
- Serving as a consultative partner, helping to identify opportunities for growth within health plan specialty management and Evolent
- Utilizes data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s.
- Possesses working knowledge of Evolent products and services and can articulate value proposition for all at a high level.
- Support and Development
- Develop best-in-class presentation strategy, narratives, and content to support external meetings with senior stakeholders
- Implement relationship best practices and drive value communication and satisfaction at all levels of the partner organization
- Run regular Partnership review meetings, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings
- Manage risks and develop opportunities associated with current clients
- Proactively assess, validate, and prioritize client needs on an ongoing basis, channeling input from clients into Evolent’s product roadmap and strategy
- Operations and Leadership
- In collaboration with Operations leadership, monitor issue resolution and ensure appropriate, timely follow up by Evolent team members; advocating on behalf of the client within Evolent to overcome challenges to partner satisfaction and provide feedback to Evolent to address root causes of satisfaction issues
- Advocate for partner culture, serve as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization
- Aggressively manage all aspects of the contracts with assigned clients as well as ensure ongoing contract performance through risk management activities including assurance of Service Level Agreement performance, rate/savings maximization through ongoing benefit analysis and adherence to requirements of the client’s legal and regulatory environment
- Demonstrate depth of knowledge of ALL company products
Qualifications
- College degree or equivalent work experience
- 3 or more years in client or account management roles preferred
- Exceptionally high “Emotional Intelligence” – able to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including at the C-level.
- Ability to creatively solution in an ever changing and growing environment
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact [email protected] for further assistance.
The expected base salary/wage range for this position is $105,000-110,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.
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What We Do
Evolent Health delivers proven clinical and administrative solutions that improve whole person health while making health care simpler and more affordable. Our three solutions—Evolent Care Partners, New Century Health and Evolent Health Services—encompass total cost of care management, specialty care management and administrative simplification. Evolent serves a national base of leading payers and providers, is the first company to receive the National Committee for Quality Assurance's Population Health Program Accreditation, and is consistently recognized as a top place to work in health care nationally.
OUR PEOPLE
We were named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving diversity, equity, and inclusion (DE&I) efforts. Evolent achieved a 100% score on the 2020 Human Rights Campaign's Corporate Equality Index, making us one of the best places to work for LGBTQ+ employees. We were also named on the Best Companies for Women to Advance List 2020 and 2021 by Parity.org.
OUR CULTURE
Our accessible leadership team cultivates an open-door environment. We don’t like approval chains; we love ideas and people with the courage and conviction to bring novel solutions forward. We win as a team and always ask how we can do better. We respect and encourage commitments outside of work.
OUR COMPENSATION & BENEFITS
We recognize and reward our most valuable asset—our team—with competitive pay and annual performance-based bonuses. Evolent also offers comprehensive health benefits, a company-matched 401(k) and flexible spending accounts. Every salaried Evolent employee receives unlimited Personal Time Off and is eligible for a month-long sabbatical after working five years with Evolent.
This account is monitored closely by our company. Please message us at [email protected] with any questions or concerns.
