Associate Director, Operational Change Management, Operations

•         Process transformation:

• Challenge and refine existing processes in alignment with industry best practices.

• Identify operational risk & efficiency concerns, proposing actionable solutions.

•         Establish & Maintain systematic workflow artefacts across business units / products.

•         New Product Approval support: Work with key Ops stakeholders to assess NPA requests initiated by business leads.

•         Authoring of operational Business Requirement documentation

•         Work with technology teams to transition operational requirements for technical solutioning.

•         Project Management: Plan, track tasks, manage meetings, create project artefacts, escalate project matters & manage key stakeholders.   

•         Secure approval for process improvements from relevant operations leaders.

•         Candidates should have a minimum of 10 years of financial markets experience with a strong knowledge of operational process and practice across asset classes.

•         Strong communication and interpersonal skills to interact with various stakeholders at varied levels of management.

•         Proven experience in driving process improvement / transformation.

•         Knowledge of financial products used across Equity Derivatives and FICC business lines.

•         Ability to leverage innovative approaches to realising operational efficiency such as AI / Power Automate, python coding and optimal usage of Microsoft applications.

•         Strong documentation and workflow illustration skills

•         Ability to multi-task across various business and department initiatives.

•         Proactive approach to work in an autonomous environment.

•         Strong program / project management skills

•         Control orientated and risk aware.

•         Familiarity with swift messaging

•         Proficient in English

•         Fluent Cantonese preferable but not mandatory. 

Key Contact Engagement

Internal

•         Senior Ops Management figureheads.

•         Various business unit leads / business development managers

•         Ops SME’s / department representatives.

•         New Product Approval committee members

•         Technology teams

•         Various stakeholders across other support departments such as Legal and Compliance, Finance, Product Control & Risk Team.

External

•         Ops application vendors

•         Agent banks

•         Exchange / Clearing house representatives

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