With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.
Humana’s MarketPoint organization is seeking a strategic, collaborative, and results-driven Associate Director, Learning Design to lead the design and development of sales agent training programs in a high-performance, sales-driven organization. This role will oversee a team of Learning & Development Managers and Design Professionals responsible for designing and delivering engaging, scalable training for new sales agents, sales systems, Medicare Advantage (MA) plans, selling seasons, and customer-centric selling and service practices.
As the Associate Director, you will partner closely with sales channel leaders, operations, compliance, product, and other cross-functional stakeholders to identify learning needs, translate business requirements into effective learning solutions, and ensure sales agents are equipped to perform confidently, compliantly, and consistently across the customer journey.
Key Role Functions
Learning Strategy & Team Leadership
Lead, coach, and develop a team of leads, instructional designers, learning consultants, and facilitation partners focused on sales agent training
Define and execute a comprehensive learning design strategy for agent onboarding, systems enablement, MA plan training, and ongoing skill development aligned to sales performance and business priorities
Establish clear learning standards, design frameworks, and quality benchmarks to ensure consistency, scalability, and learner impact across all agent training programs
Set success metrics and continuously evaluate training effectiveness, learner readiness, and business outcomes (e.g., time-to-proficiency, quality, compliance, sales performance)
Serve as the instructional design authority for the team, setting clear expectations for analysis, design, development, and evaluation quality
Program Design & Development
Own the end-to-end design and delivery of new sales agent onboarding programs, ensuring agents are sales-ready, system-ready, and knowledge-ready
Lead the development of systems training to support CRM, enrollment tools, call center technologies, and evolving sales platforms
Oversee MA plan and product training, ensuring accuracy, clarity, and timely updates in partnership with product, regulatory, and compliance teams
Design customer-focused training that reinforces consultative selling, needs-based conversations, customer experience, and compliance expectations
Apply modern adult learning principles and blended learning approaches (virtual, instructor-led, self-paced, simulations, performance support)
Curate, create, or source engaging learning content tailored to a fast-paced, performance-oriented sales environment
Instructional Design Expertise & Content Development
Lead and model best-in-class instructional design practices, including analysis, content organization, solution design, and learning architecture
Personally contribute to or oversee the creation of:
Storyboards and scripts
Performance support tools
Mobile learning and microlearning assets
Facilitator and participant guides
Job aids and learner manuals
Analyze learning needs and performance gaps, partnering closely with subject matter experts to shape course content and learning approaches
Write clear, measurable learning objectives aligned to role expectations, compliance requirements, and business outcomes
Design and coordinate performance assessments, proficiency checks, and practical application exercises to measure learning effectiveness
Ensure all course materials remain current, accurate, compliant, and relevant to changing systems, products, regulations, and sales strategies
Cross-Functional Collaboration & Stakeholder Engagement
Act as a strategic learning partner to sales leaders and business stakeholders, translating operational and performance needs into targeted learning solutions
Collaborate closely with Sales Operations, Product, Compliance, Marketing, HR, and Technology teams to ensure learning content is aligned, accurate, and launch-ready
Manage stakeholder expectations, timelines, and priorities while driving adoption and engagement with agent training programs
Ensure training solutions support regulatory requirements, readiness for AEP and other critical business cycles, and ongoing operational changes
Program Management & Continuous Improvement
Apply strong project and program management practices to deliver learning initiatives on time, on budget, and with high quality
Use data, feedback, and performance insights to continuously improve content, learning modalities, and learner experience
Leverage learning technologies (LMS, content authoring tools, analytics platforms) to scale, track, and optimize agent learning
Champion a culture of continuous improvement and learning innovation within the sales organization
Use your skills to make an impact
Required Qualifications
Bachelor’s degree
8+ years of progressive experience in learning design, facilitation, or sales enablement, preferably in a sales, customer service, call center, and/or regulated environment
5+ years of demonstrated experience leading and developing learning or instructional design teams
Experience with adult learning theory, instructional design methodologies, and blended learning delivery
Strong understanding of sales operations, sales and call center environments, and performance drivers for frontline sales agents
Preferred Qualifications
Master’s degree in Instructional Design, Learning & Development, Organizational Development, Education, Business, or a related field highly preferred
Background in developing training for sales agents, customer-facing roles strongly preferred
Certified Professional in Learning and Performance (CPLP) by the Association for Talent Development (ATD)
Experience supporting Medicare Advantage or other highly regulated product training environments
Passion for designing practical, learner-centered training that drives readiness and performance
Commitment to inclusive, accessible, and learner-focused training practices
Additional Information
To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Our Hiring Process
As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
If you have additional questions regarding this role posting and are an Internal Candidate, please send them to the Ask A Recruiter persona by visiting go/Buzz and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 04-17-2026About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Top Skills
What We Do
At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
