Associate Director ( Key Accounts )

𝗧𝗵𝗶𝘀 𝗿𝗼𝗹𝗲 𝗶𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗼𝗳 𝘁𝗵𝗲 𝗪𝗲𝗲𝗸𝗱𝗮𝘆'𝘀 𝗰𝗹𝗶𝗲𝗻𝘁𝘀

𝗦𝗮𝗹𝗮𝗿𝘆 𝗿𝗮𝗻𝗴𝗲: 𝗥𝘀 𝟮𝟬𝟬𝟬𝟬𝟬𝟬 - 𝗥𝘀 𝟯𝟬𝟬𝟬𝟬𝟬𝟬 (𝗶𝗲 𝗜𝗡𝗥 𝟮𝟬-𝟯𝟬 𝗟𝗣𝗔)

Experience: 7+ yrs

Location: Gurgaon, Haryana, India, Gurugram, Haryana, India

Job Type: Full-time

We are looking for a commercially driven Strategic Enterprise Account Manager to own, grow, and strengthen relationships across a portfolio of high-value enterprise accounts.

This role is responsible for driving account growth, retention, renewals, upselling, cross-selling, and long-term customer value. You will build trusted relationships with CXO-level stakeholders and key decision-makers across Business, Marketing, Product, Procurement, and other functions.

The ideal candidate will combine strong consultative selling skills with strategic account management, deep customer understanding, and a strong commercial mindset. You will work closely with Sales, Product, Customer Success, Marketing, and Operations teams to deliver measurable customer outcomes and identify opportunities for sustainable revenue expansion.

• Own and manage a portfolio of strategic enterprise accounts, ensuring strong relationships, adoption, retention, and commercial performance.
• Develop trusted relationships with CXOs, senior executives, and key decision-makers across Business, Marketing, Product, Procurement, and other functions.
• Drive revenue growth through upselling, cross-selling, renewals, and account expansion initiatives.
• Identify whitespace and untapped opportunities within existing accounts and develop strategies to increase customer wallet share.
• Build and execute strategic account plans aligned with customer business objectives and growth priorities.
• Lead Quarterly Business Reviews (QBRs) and executive-level business discussions to demonstrate value, understand evolving needs, and uncover expansion opportunities.
• Act as a trusted strategic advisor by understanding customer challenges and recommending relevant solutions.
• Proactively identify new use cases, business requirements, and opportunities to expand the relationship.
• Own account-level retention, adoption, customer satisfaction, commercial performance, and overall account health.
• Develop strong executive relationships that support long-term partnerships and sustainable account growth.
• Manage customer escalations with urgency, professionalism, and a solution-oriented approach.
• Collaborate closely with Sales, Product, Customer Success, Marketing, and Operations teams to ensure exceptional customer outcomes.
• Maintain accurate account plans, revenue forecasts, renewal pipelines, expansion opportunities, and customer health information.
• Monitor account performance and proactively address risks that could impact retention or growth.
• Consistently identify opportunities to strengthen relationships and increase the strategic value delivered to enterprise customers.

• 7–12 years of experience in Enterprise Account Management, Key Account Management, Strategic Partnerships, Customer Success, or a related commercial role.
• Strong experience working with enterprise customers and CXO-level stakeholders.
• Proven track record of driving upselling, cross-selling, renewals, retention, and account expansion.
• Experience in SaaS, CPaaS, MarTech, AdTech, Ecommerce Enablement, RetailTech, Digital Commerce, or related technology-driven industries.
• Demonstrated ability to consistently achieve or exceed revenue growth, retention, and expansion targets.
• Strong consultative selling skills with the ability to uncover customer needs and translate them into relevant business solutions.
• Proven ability to identify whitespace opportunities and develop strategies to maximize account value.
• Excellent relationship-building, negotiation, presentation, and executive communication skills.
• Strong commercial acumen with the ability to understand customer businesses, challenges, priorities, and growth opportunities.
• Experience managing complex enterprise accounts involving multiple stakeholders and decision-makers.
• Strong strategic planning and account management capabilities.
• Comfortable operating in fast-paced, high-growth environments with evolving priorities.
• Highly accountable, proactive, and customer-focused with a strong ownership mindset.
• Ability to collaborate effectively across Sales, Product, Customer Success, Marketing, and Operations.
• Strong analytical skills with the ability to use account data, forecasts, and customer insights to drive business decisions.
• Passion for building long-term strategic partnerships while delivering measurable commercial impact.