Associate Director IT

Location: Redwood Shores, CA 

The Role  

We are looking for an authentic and experienced Associate Director, IT based at Seer HQ in Redwood Shores, CA. who will lead our IT Helpdesk and Infrastructure team. The ideal candidate will have a strong background in managing IT operations, with expertise in Jira ServiceDesk, Active Directory/Okta, Meraki Networking, AWS and Azure Cloud, Microsoft 365, Addigy, Netskope, Druva Backups, and Tenable. This role requires a strategic thinker who can drive efficiency, security, and user satisfaction across all IT operations.  

Responsibilities & Goals 

IT Helpdesk Management: 

• Oversee the day-to-day operations of the IT Helpdesk, ensuring timely and effective resolution of user issues. 
• Manage and train IT Helpdesk staff to maintain high levels of service quality and user satisfaction. 
• Implement and maintain IT Helpdesk best practices and service level agreements (SLAs). 

Infrastructure Management: 

• Oversee the design, implementation, and maintenance of the company’s IT infrastructure, including network, servers, and cloud environments. 
• Ensure the security, reliability, and performance of all IT systems and services. 
• Manage and optimize the use of AWS and Azure cloud services to support business operations. 

Technical Leadership: 

• Lead the planning and execution of IT projects, ensuring alignment with business goals and strategic objectives. 
• Stay current with industry trends and technologies, recommending and implementing improvements as needed. 
• Collaborate with cross-functional teams to ensure IT solutions meet business needs. 

Tool and System Management: 

• Manage and optimize the use of Jira ServiceDesk for IT service management. 
• Oversee the administration and maintenance of Active Directory and Okta, ensuring secure and efficient user management. 
• Manage and optimize Meraki Networking solutions to ensure robust and secure network operations. 
• Oversee the deployment and management of Microsoft 365, ensuring seamless integration and user adoption. 
• Manage and optimize the use of Addigy for mobile device management. 
• Oversee the implementation and management of Netskope for secure web access and cloud security. 
• Oversee the implementation and management of Druva Backups to ensure data protection and recovery. 
• Oversee the use of Tenable for vulnerability management and security assessments. 

Reporting and Communication: 

• Prepare and present regular reports to senior management on IT operations, projects, and performance metrics. 
• Maintain open and effective communication with all stakeholders, including IT staff, business units, and external vendors. 

Background & Qualifications  

• Bachelor's degree in information technology, Business Administration, or a related field (Master’s preferred). 
• 10+ years of experience in IT management, with at least 3 years in a leadership role. 
• Proven experience in managing IT Helpdesk and Infrastructure teams. 
• Hands on Experience with Jira ServiceDesk, Active Directory, Meraki Networking, AWS and Azure Cloud, Microsoft 365, Addigy, Netskope, Druva Backups, and Tenable. 
• Strong leadership and team management skills. 
• Excellent communication and stakeholder management abilities. 
• Experience working with vendor partners and managing large-scale projects. 

Key Competencies: 

• Strategic Thinking 
• Problem-Solving 
• Project Management 
• Communication 
• Technical Expertise 
• Leadership 

At Seer, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $160,000 and $180,000, and will depend on the candidates education, skills, qualifications, experience, and location. This position is also eligible for bonus, benefits, and participation in Company’s stock option plan.