The Associate Director of IT Operations (GMP IT/OT) ensures the reliable operation, delivery, and management of IT/Operational Technology (IT/OT) infrastructure and services, with a focus on supporting a highly regulated GxP environment. This role provides strategic direction, operational management, and administrative oversight for the daily IT operational activities, including hardware, communications & WiFi infrastructure, and service delivery. The position also ensures integration and alignment with corporate IT systems and infrastructure while maintaining robust compliance, security, and service standards.
As an Associate Director of IT Operations (IT/OT), a typical day might include the following:
- Ensure the reliable operation of IT/OT infrastructure, including but not limited to servers, hardware, communications and desktop support, plus oversight of daily operational activities.
- Define, implement, and lead IT/OT infrastructure architecture, with a focus on hyper-converged systems, advanced networking, and wireless technologies, to ensure robust connectivity and security.
- Build scalable and secure wireless networks to support industrial and enterprise needs.
- Provide operational management for data centre operations, network services, telecom, asset management, and security plus ensure systems and procedures are in place for effective monitoring and reporting.
- Maintain compliance with industry standards, including experience with automation systems such as DeltaV/Emerson and Rockwell/Allen-Bradley.
- Manage service providers to ensure high-quality service delivery and alignment to service level agreements (SLAs) and act as the escalation point for major incidents.
- Ensure compliance with relevant regulations and standards, including GxP, FDA and other global regulatory requirements.
- Maintain robust security measures to protect IT/OT infrastructure, including data integrity and disaster recovery planning.
- Lead and mentor a diverse technical team and run recruitment, training, performance evaluations, and target setting for the IT Operations team.
- Collaborate with partners to ensure seamless integration between IT and OT systems.
- Provide regular management reporting on service performance and IT operations.
This role may be for you if you:
- Management and delivery experience required including management of a diverse technical team, including Helpdesk, Desktop, Server and Network staff. Experiencing managing vendors and managed services.
- Experience in developing and deploying SLA's, Metrics and other best practices as well as having successfully implemented ITIL practices into an organization.
- Experience with Business Continuity and Disaster Recovery planning.
- Strong background in Microsoft OS in particular Server and GPO elements.
- Strong understanding of Data Integrity and associated tools.
In order to be considered for this position, you must hold a BS/BA in Information Technology or related field along with
- Senior Manager: 8+ years of progressively more responsible experience, including 8+ years of management experience and a minimum of 3 years’ experience in an FDA or similarly regulated environment.
- Associate Director: 10 years of progressively more responsible experience, including 10 years of management experience and a minimum of 3 years’ experience in an FDA or similarly regulated environment.
- May consider equivalent combination of education and experience. Level is determined based on qualifications relevant to the role.
- Preferred knowledge of understanding of IT compliance guidelines, including PICS, CFR21 Part 11, Annex 11, and GAMP.
Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries’ specific benefits, please speak to your recruiter.
Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regeneron’s roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regeneron’s on-site policy and expectations for your role and your location.
Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.
For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.
Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.
Salary Range (annually)
Skills Required
- BS/BA in Information Technology or related field (or equivalent experience)
- 10 years progressively responsible experience including 10 years management (Associate Director level) and minimum 3 years in an FDA or similarly regulated environment
- Alternatively: 8+ years progressively responsible experience including 8+ years management (Senior Manager level) and minimum 3 years in an FDA or similarly regulated environment
- Management of diverse technical teams (Helpdesk, Desktop, Server, Network) and vendor/managed services oversight
- Experience developing and deploying SLAs, metrics, and implementing ITIL practices
- Experience with Business Continuity and Disaster Recovery planning
- Strong background in Microsoft OS administration, particularly Server and Group Policy (GPO)
- Experience with automation/OT systems such as DeltaV/Emerson and Rockwell/Allen-Bradley
- Strong understanding of Data Integrity and associated tools
- Preferred knowledge of IT compliance guidelines including PICS, CFR21 Part 11, Annex 11, and GAMP
Regeneron Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Regeneron and has not been reviewed or approved by Regeneron.
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Healthcare Strength — Medical, dental, and vision coverage is positioned as comprehensive, with Regeneron prescription drugs covered at 100% for those enrolled in the medical plan. Mental health support is also emphasized through EAP access and tools like Talkspace and the Journey app.
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Equity Value & Accessibility — Stock grants are described as available to all employees, strengthening the overall total-rewards package beyond base pay. Long-term incentives and stock-related rewards are repeatedly framed as meaningful components of compensation.
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Parental & Family Support — Paid parental leave is paired with fertility/adoption assistance and childcare-related support such as discounts and nanny services. Additional family-oriented resources extend to elder care, pet care, and education support like college coaching and tutoring.
Regeneron Insights
What We Do
At Regeneron we believe that when the right idea finds the right team, powerful change is possible. As we work across our expanding global network to invent, develop and commercialize life-transforming medicines for people with serious diseases, we’re establishing new ways to think about science, manufacturing and commercialization. And new ways to think about health. Connect with us so we can learn more about you, and you can learn more about our biopharmaceutical medicines. And join us, as we build a future we believe in. Please visit www.regeneron.com/social-media-terms for information on how to engage with us on social media. An important note about privacy: Regeneron is committed to your privacy and will not ask for sensitive personal information such as social security number, date of birth or bank account details via email or social media.
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