R1 is a leading provider of technology-driven solutions, dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technologies, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work® Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
Position Title: Associate Director-IT Infra and Operations
Function: IT Infra and Operations
Location: Chennai preferred. Open for NCR/Hyderabad
Shift Timings: 03:00 PM to 12:00 AM IST
The Associate Director – Network Operations will lead the design, implementation, and management of a robust network infrastructure to support the organization's operations. This role involves strategic planning, operational oversight, and leadership to ensure the performance, scalability, and security of network systems. The individual will also manage a high-performing team, Azure Cloud network architecture, vendor relationships, and contribute to the alignment of network services with organizational goals.
Key Responsibilities:
Network Operations Management:
- Oversee the day-to-day operations of the enterprise network infrastructure, including Azure Cloud, LAN/WAN, wireless, voice, and security systems.
- Ensure maximum network uptime, performance, and reliability through proactive monitoring and issue resolution.
- Develop and implement operational best practices and policies to enhance efficiency and security.
Leadership and Team Management:
- Lead and mentor a team of network engineers and administrators to achieve operational excellence.
- Foster a collaborative and high-performance culture within the network operations team.
- Manage workload prioritization, performance evaluations, and professional development of team members.
Strategic Planning and Execution:
- Collaborate with senior leadership to develop and execute the network infrastructure roadmap in alignment with business objectives.
- Identify emerging technologies to enhance network capabilities and recommend upgrades or improvements.
- Plan and execute large-scale network projects, such as data center migrations, WAN transformations, and SD-WAN implementations.
Vendor and Stakeholder Collaboration:
- Manage relationships with vendors and service providers, ensuring SLAs are met and costs are optimized.
- Work with cross-functional teams to align network solutions with business and IT goals.
- Act as an escalation point for critical network issues and collaborate with stakeholders to resolve them.
Security and Compliance:
- Implement and maintain network security protocols, including firewalls, VPNs, and intrusion detection/prevention systems.
- Ensure compliance with industry standards, regulations, and organizational policies.
- Conduct regular network audits and risk assessments.
Budgeting and Reporting:
- Prepare and manage the network operations budget, ensuring cost-effective solutions and resource allocation.
- Provide regular reports and updates to senior leadership on network performance, incidents, and initiatives.
Qualifications and Skills:
Educational Background:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s preferred).
Professional Experience:
- 10+ years of experience in network operations, with at least 3 years in a leadership role.
- Strong expertise in enterprise-level networking technologies (Cisco, Juniper, Palo Alto, etc.)
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers
R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
