Associate Director IT Governance and Process Improvement

Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:
 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Technology Investment Strategy team helps implement and support an IT workforce strategy and workforce governance framework across Technology. This includes providing guidance on how managers plan for and source talent (direct hires and contingent labor), partnering with hiring managers to support adoption of that guidance, and helping ensure the workforce is aligned to business outcomes. The team works closely with FP&A, HR, and Corporate Procurement.

The IT Associate Director of Workforce Governance with support the Workforce Governance Lead from both a strategic and analytic perspective. They will partner with IT engagement leads and stakeholders to help them understand and manage current and future workforce needs (e.g., FTE:CW ratios, on/offshore mix, and seniority mix). The role will support Sourcing and Vendor Management activities by helping maintain visibility into contingent partners’ capabilities and engagement levels, and by contributing to vendor assessments and recommendations. The ideal candidate can also consolidate inputs from IT Service and Portfolio strategies to support workforce demand planning and assist service leads as they define and refine elements of their target operating model.

The Associate Director of Workforce Governance plays a critical leadership role in overseeing workforce policies, procedures, and compliance across the organization. This position is responsible for ensuring that workforce practices align with regulatory requirements, organizational values, and strategic objectives. The Associate Director collaborates with senior management, HR, and department heads to develop, implement, and monitor governance frameworks that support effective workforce management.

Primary Responsibilities:

• Build strong working relationships with business, technology, and control group stakeholders; communicate clearly and follow through on commitments
• Collaborate with internal partners (FP&A, HR, Procurement, Sourcing, Vendor Management) to align workforce planning activities and deliverables
• Support Workforce Governance Lead by preparing materials and analysis that help drive progress toward workforce and operating model objectives
• Translate workforce, financial, and operational data into clear insights, reporting, and recommendations to support decision-making
• Develop and maintain recurring workforce reporting (KPIs, scorecards, dashboards) to track capacity, mix, utilization, and progress against targets
• Support workforce governance routines (cadence meetings, materials, action tracking) and help coordinate inputs across teams to ensure timely decisions
• Assist with the workforce demand planning cycle by consolidating forecasts, reconciling assumptions, and highlighting gaps, constraints, and trade-offs
• Draft clear communications, summaries, and decision logs for stakeholders; ensure key updates, actions, and dependencies are captured and shared
• Help track contingent labor partner performance (capacity, skills alignment, ramp-up/ramp-down, engagement health) and support periodic business reviews with vendors
• Create and maintain playbooks, templates, and guidance; provide enablement to stakeholders on workforce planning processes and reporting
• Partner with peers and leaders across Technology to support adoption of IT workforce strategy practices; raise risks, dependencies, and options as needed
• Contribute to continuous improvement efforts by documenting processes, identifying opportunities, and helping implement changes across functional areas

Qualifications:

• Minimum of 8 years of related experience
• Bachelor's degree preferred or equivalent experience
   

Talents needed for success:
 

• Experience supporting IT workforce strategy activities (e.g., workforce planning, demand/supply analysis) and contributing to target operating model efforts
• Familiarity with dashboarding tools, requirement building, and data mining
• Advanced Excel skills
• Ability to easily navigate large data sets, and be able to identify trends and opportunity areas quickly and efficiently

 The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork.  When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

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Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.