Associate Director, International Strategic Initiatives & Transformational Delivery – ICEx

Posted 4 Days Ago
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Mettawa, IL, USA
Hybrid
142K-269K Annually
Expert/Leader
Healthtech • Pharmaceutical
The Role
Leads AbbVie’s international customer excellence transformation portfolio from strategy through implementation. Partners with senior leaders and cross-functional teams to shape initiatives, manage risks, dependencies, milestones, and outcomes, while providing hands-on problem solving and strategic guidance. Develops execution plans, dashboards, executive updates, stakeholder materials, and change communications that clarify business value and drive adoption. Promotes innovation, process optimization, technology adoption, operational excellence, and knowledge sharing across global, regional, and affiliate teams.
Summary Generated by Built In
Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

Within International Customer Excellence (ICEx), the Strategic Initiatives & Transformational Delivery team serves as a strategic partner to business leaders and cross-functional teams to advance ICEx’s highest-priority innovation and transformation agenda. 

This role is designed for a highly strategic, consultative program leader who can help shape direction, influence decisions, and drive delivery of complex initiatives that create meaningful business impact, while also bringing strong communications instincts to help translate strategy into clear, compelling narratives that support alignment and adoption. The successful candidate will not only manage programs, but will actively contribute to the work - partnering closely with stakeholders, challenging constructively, solving problems in real time, and helping translate strategy into clear execution plans and measurable outcomes. 

We are looking for someone who can operate comfortably at the intersection of strategy, delivery, and communication. The ideal candidate brings strong business acumen, sound judgment, and the ability to work across organizational levels to build alignment, drive momentum, and help teams move from idea to implementation. In addition, this role will serve as a communications champion for the team, helping elevate the clarity, consistency, and effectiveness of messaging across major initiatives and change efforts, including narrative development, stakeholder messaging, and change communications that clearly demonstrate business value. 

Key Responsibilities Include: 

  • Partner with Functional Leadership teams and cross-functional stakeholders to identify business opportunities, shape initiative direction, and support strategic decision-making 
  • Lead the delivery of ICEx’s priority programs from concept through implementation, ensuring alignment to business strategy, scope, dependencies, risks, and desired outcomes 
  • Serve as a trusted advisor and hands-on strategic partner to project teams, contributing to delivery, problem solving, and issue resolution throughout the program lifecycle 
  • Translate complex business priorities into structured execution plans, stakeholder materials, and leadership updates that drive clarity, alignment, and action 
  • Build and sustain strong relationships across all levels of the organization, including senior leaders, functional partners, and project teams 
  • Apply constructive challenges, consulting-style thinking, and strong business judgment to help teams reach the best solution for the business 
  • Evaluate strategic risks and dependencies, recommend actions, and help teams navigate ambiguity with confidence and structure 
  • Develop and maintain program plans, milestone tracking, dashboards, and communications plans to support delivery discipline and transparency 
  • Lead and support the creation of compelling change management messaging, executive communications, and business updates that connect to end users, reinforce business value, and help drive adoption 
  • Act as a communications champion for the team by strengthening narrative development, audience-specific messaging, and overall communication quality across programs 
  • Help connect innovation, business process optimization, and technology adoption to broader ICEx strategic priorities 
  • Promote operational excellence, knowledge sharing, and best practice across ICEx global, area, and affiliate teams 

Qualifications

  • BS/BA in business, finance, technology, or a related discipline 
  • 10+ years of experience leading or supporting large, cross-functional, or global initiatives in transformation, consulting, business operations, program management, or a related field 
  • Demonstrated ability to operate as a strategic partner, influencing decisions, contributing to strategy development, and driving alignment across stakeholders  
  • Exceptional communication skills, both oral and written, with the ability to craft compelling business updates, executive-ready presentations, and clear change-management messaging that influences stakeholders, builds alignment, and connects strategy to end-user value 
  • Proven ability to influence and engage stakeholders across multiple levels of the organization, including senior leaders 
  • Highly experienced in translating complex ideas into clear, actionable, value-driven messaging that resonates with end users, builds understanding, and drives transformation adoption 
  • Strong problem-solving skills and the ability to analyze complex business challenges and help design practical solutions 
  • Demonstrated ability to manage through ambiguity, create structure with limited direction, and keep work moving forward 
  • High emotional intelligence, cultural awareness, and a collaborative style suited to a global, matrixed environment 
  • Ability to build trust and credibility quickly with internal business partners and cross-functional teams 

Preferred: 

  • Experience supporting strategic communications, change communications, stakeholder engagement, or executive messaging for major initiatives in a commercial setting 
  • Experience in business process optimization, innovation delivery, or transformation programs 
  • PMP, Six Sigma, or other equivalent project management and/or process improvement certification 

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
  • This job is eligible to participate in our long-term incentive programs. 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Skills Required

  • Bachelor’s degree in business, finance, technology, or a related discipline
  • 10+ years of experience leading or supporting large, cross-functional, or global initiatives in transformation, consulting, business operations, program management, or a related field
  • Strategic partnership experience, including influencing decisions, contributing to strategy development, and driving stakeholder alignment
  • Exceptional oral and written communication skills, including executive presentations, business updates, and change-management messaging
  • Experience influencing and engaging stakeholders across multiple organizational levels, including senior leaders
  • Ability to translate complex ideas into clear, actionable, value-driven messaging that supports transformation adoption
  • Strong problem-solving skills and ability to design practical solutions to complex business challenges
  • Ability to manage ambiguity, create structure with limited direction, and maintain progress
  • High emotional intelligence, cultural awareness, and collaborative style in a global, matrixed environment
  • Ability to build trust and credibility quickly with internal business partners and cross-functional teams
  • Experience supporting strategic communications, change communications, stakeholder engagement, or executive messaging for major commercial initiatives
  • Experience in business process optimization, innovation delivery, or transformation programs
  • PMP, Six Sigma, or equivalent project management or process improvement certification

AbbVie Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AbbVie and has not been reviewed or approved by AbbVie.

  • Retirement Support Retirement programs are portrayed as a standout, with a dollar‑for‑dollar 401(k) match up to 6% and an additional annual company contribution based on age and service. Feedback suggests this materially boosts perceived total compensation for many U.S. employees.
  • Parental & Family Support Paid parental and caregiver leave are emphasized, including up to 12 weeks of fully paid parental leave for all parents and 4 weeks of paid caregiver leave in the U.S. Feedback suggests these policies are a meaningful differentiator for employees balancing family needs.
  • Leave & Time Off Breadth Time off is described as extensive, with tiered vacation that scales with tenure, 17 company holidays, and two paid volunteer days in the U.S. Feedback suggests the breadth of leave contributes notably to overall benefits satisfaction.

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The Company
HQ: North Chicago, IL
50,000 Employees
Year Founded: 2013

What We Do

AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need.

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