Role Purpose
The HR Business Partner for Customer Operations North America serves as a strategic advisor to the regional leadership team, driving business performance through a focused and forward-looking people agenda. This role translates business priorities into impactful HR agenda with a strong people-first mindset, ensuring the organization is structured, skilled, and engaged to deliver growth, service excellence, and productivity targets.
Operating within a large and complex North America market, the role is instrumental in connecting global Customer Operations priorities with local execution. It plays a critical role in stabilizing performance while enabling transformation at scale.
Because here, we don’t just hire for jobs. We invite you to be part of something bigger.
Key Responsibilities
Strategic Business Partnering
Partner with Customer Operations NA leadership to translate business priorities into a targeted HR agenda with a people-first mindset
Provide strategic advice on organization effectiveness, workforce planning, and leadership capability
Enable delivery of productivity, service, and transformation goals
Organization Design & Workforce Planning
Drive organization design aligned to business priorities and operating model evolution
Lead workforce planning to ensure the right skills, roles, and capacity are in place
Identify and address capability gaps, including future-ready skills
Talent Management & Performance
Lead talent and succession planning to ensure strong pipelines for critical roles
Drive robust performance management, including calibration and differentiation
Support development and retention of high-performing and high-potential talent
Culture, Engagement & People Care
Build a high-performance, accountability-driven culture
Embed and continuously drive people care initiatives to strengthen employee experience and wellbeing
Drive engagement actions aligned to regional context and business priorities
Strengthen leadership effectiveness and team dynamics
Transformation & Change Management
Lead the people agenda for key transformation initiatives
Drive adoption of new ways of working across the NA organization
Partner with leaders to manage change impact, communication, and engagement
Ensure transformation is delivered with clear linkage to business outcomes and people impact
HR Governance & Delivery
Deliver core HR processes (middle and end of year, talent forums, workforce plans)
Ensure compliance with global HR policies, reward frameworks, and governance standards
Leverage data and insights to inform decision-making and track performance outcomes
Skills & Experience
Proven senior HR Business Partnering experience in a complex, matrix environment, preferably within CPG industry
Strong expertise in organizational design, talent management, and workforce planning
Experience leading transformation and change initiatives
Experience supporting and influencing senior stakeholders to drive business outcomes
Strong analytical and problem-solving capability
Pay: The pay range for this position is $146,200 to $219,400. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at [email protected]. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.
Skills Required
- Proven senior HR business partnering experience in a complex, matrixed environment
- Experience within the Consumer Packaged Goods (CPG) industry
- Expertise in organizational design, talent management, and workforce planning
- Experience leading transformation and change management initiatives
- Experience supporting and influencing senior stakeholders to drive business outcomes
- Strong analytical and problem-solving capability
- Experience delivering core HR processes, compliance with HR policies, and HR governance
Unilever Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Unilever and has not been reviewed or approved by Unilever.
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Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life insurance, and occupational health support alongside a 24/7 employee assistance program. Wellbeing offerings such as health checks, resilience tools, and counseling support the perceived depth of health-related benefits.
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Retirement Support — Retirement support includes a 401(k) match that reaches up to 5% of base salary, strengthening the overall value of the package. Share and savings options are also referenced as part of longer-term financial support beyond salary.
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Flexible Benefits — Benefits customization is enabled through tools such as a “My Reward” system and a “Benefits Envelope” that allows employees to personalize selections. Flexible working approaches are also associated with improved overall satisfaction, reinforcing perceived choice and adaptability in the total rewards offering.
Unilever Insights
What We Do
Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Our portfolio ranges from nutritionally balanced foods to indulgent ice creams, affordable soaps, luxurious shampoos and everyday household care products. We produce world-leading brands including Lipton, Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Ben & Jerry’s, The Dollar Shave Club and Dermalogica. Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.
