Associate Director eCommerce

Job Description:

Pattern is the premier partner for global ecommerce acceleration. Most recently valued at $2 billion, Pattern has been named one of the fastest-growing tech companies in North America by Deloitte and one of the best-led companies in America by Inc. More than 150 global brands like Nestle, Sylvania, Kong, Panasonic, Pandora, North Face and Sage rely on Pattern's global ecommerce acceleration platform to scale their business around the world. Pattern is ranked among the top five Amazon sellers globally and has more than 1,700 employees around the world. 

Pattern is expanding and we are looking for an Associate Director of eCommerce to join our European Team in London to support the scaling of the business by driving the performance of the brands we represent on Amazon and other Marketplaces.

This is a commercial leadership role with Europe wide responsibilities. The role reports into the VP of eCommerce and it will lead a team of (Senior) eCommerce Managers. The team is expanding fast due to growth ambitions. 

You will be responsible for the relationship and financial performance of the portfolio of global brands that your team manages. You will support and coach your team in defining and implementing the E2E growth and profitability plan the portfolio of brands managed by your team by working cross-functionally with Operations, Content, Advertising, Creative, Merchandising and Finance. You will also identify opportunities to increase efficiencies and best practises by leading cross-functional projects to implement processes to scale the organisation in the EU. 

You are a strategic and commercial Leader who can engage partners and internal stakeholders towards a common goal. You display a high level of emotional intelligence and have a track record of developing people to perform at their best. You have a growth mindset and can lead a team through the ambiguity of fast changing landscapes. 

The core responsibilities of the Associate Director eCommerce reflect the following:

• Leading strategic accounts across Europe to grow the business both locally and globally where applicable.

• Lead key projects across the business which step change our operations and processes to drive our efficiencies and best practice.

• Leadership of 3/4 (senior) brand managers within your remit alongside the ongoing management of both key internal and external stakeholders

• Driving revenue growth on marketplaces across Europe through a data driven approach across a portfolio of brands through B2B and D2C marketplaces. Ensuring that a clear activity plan is in place to achieve and surpass the budget targets, including promotional planning, seasonal phasing, NPD launches, advertising campaigns etc.

• Define the strategy and joint business plan with each brand to create mutually beneficial sales plans which grow market share.

• Proactively manage internal and external stakeholders to ensure that an efficient operation is delivered across the end to end value chain. Leading by example by getting into the detail and relentlessly seeking out opportunities to drive sales and remove defects.

• Ensuring that your brands are represented brilliantly across the Marketplaces through best in class product content, including but not exclusive to; images, enhanced content, keywords, local language translation, advertising campaigns etc

• Conducting analysis of brands performance using multiple data sources and tools on a regular basis to ensure that performance is continuously optimised across all touch points.

• Inventory management is vital, maintaining a healthy pipeline of inventory through accurate forecasting across all key stakeholders. Targeting a 95% in stock rate.

• Works with internal digital marketing team to build and manage advertising budget to strategically grow brands across Europe on all marketplace platforms.

What will I need to thrive in this role?

• Min of 7 years' commercial experience working within an ecommerce business. Marketplace experience preferable but not required.

• People management experience, comfortable leading a team

• Second European language preferred but not required

• Humble and leads by example

• Analytical and able to make sense of data and complexity. 

• Can influence externally and internally to achieve common goals.

• Independent, highly motivated, and focused on outcomes.

• Able to deal with ambiguity and to thrive in a fast-paced, start-up-type environment by pivoting priorities. 

• A proactive nature, problem and innovative solver.

• Excellent time management and organisation skills to prioritise workloads effectively.

• 2:1 degree or above.

We are looking for individuals who are:

• Game Changers - Someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.

• Data Fanatics - Someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.

• Partner Obsessed - Someone who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.

• Team of Doers - Someone who is a part of team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.

What is the hiring process?

• An initial phone interview with Pattern’s talent acquisition team

• A video interview with a hiring manager

• A 2nd stage video interview with a case study in the form of presentation

• Top grading interview with HR

• A final interview with the European General Manager

How can I stand out as an applicant?

• Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks)

• Be prepared to talk about professional accomplishments with specific data to quantify examples

• Be ready to talk about how you can add value and be the best addition to the team

• Focus on mentioning how you would make a difference at Pattern

• Be prepared to talk about any side projects related to data and analytics

Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.