Your Future Evolves Here
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones.
Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business.
Join Evolent for the mission. Stay for the culture.
What You’ll Be Doing:
Job Summary
The AD, Digital Workplace Engineering oversees a team of engineers for implementing, managing and continuously improving Evolent's workplace technologies and integrations. This role drives the team to automate or eliminate repeatable tasks and reduce administrative overhead for themselves and support - operations teams. The AD owns the team's roadmaps and the life cycle, and maintains a strong relationship with technology vendors, Internal Communications, IT, security and legal or compliance teams.
Essential Functions
• Define, implement, manage and continuously improve Microsoft 365, Windows 365 Cloud PCs, Copilot and related workplace technologies.
• Managerial responsibilities include hiring, managing, coaching and developing direct and indirect reports.
• Meet frequently with associated vendors and service providers.
• Establish roadmaps, engineering strategy and operating standards.
• Identify, measure, publish and manage metrics, experience-level agreements
(XLAs), and Objectives and Key Results (OKRs) to show improvements to digital workplace technology.
• Modernize & optimize endpoint management and patching to ensure security and availability,
while minimizing the potential impact on employee experience.
• Advocate for secure computing practices and procedures, and communicate best practices throughout the company.
• Collaborate closely with security, identity and networking leaders to ensure secure, seamless delivery of digital workplace technologies.
• Participate in the major incident management process to investigate, diagnose and remediate in-scope technology outages.
• Ensure alignment with data retention, compliance and e-discovery processes.
• Ensure that documentation and training are in place for workplace operations
teams.
• Support resolution of high-priority outages, troubleshooting efforts and capacity/availability planning sessions.
• Partner with the Adoption team to support the creation and vetting of resources to drive adoption.
Required Qualifications
• 3+ years in IT leadership, with experience of managing technical teams and vendors.
• 6+ years of technical experience implementing, managing and supporting digital
workplace technologies with a strong background in Microsoft 365, Exchange, Windows 365 Cloud PCs, Purview, etc.
• Experience leading enterprise IT deployment projects, building technology roadmaps and aligning with enterprise architecture.
• Strong understanding of digital workplace technologies (hardware, software, services and SaaS tools).
• Strong understanding of adjacent technologies (identity, security, endpoint management, vulnerability management, asset management, IT service management, analytics, etc.).
• Working knowledge of managing digital workplace tools, configuration management, identity and access management, active directory, desktop virtualization, collaboration platforms and other cloud-based services.
• Awareness of modern management techniques and concepts.
• Experience implementing continuous engineering or other agile methods to keep pace with frequent changes and to reduce complexity.
• Working knowledge of: ITSM platforms. Digital experience and network performance monitoring tools. Desktop and application virtualization. Endpoint management and security tools. Identity and access management tools. Microsoft Windows. Microsoft 365. Generative AI.
• Ability to facilitate brainstorming, problem solving and root-cause analysis discussions to determine and remediate the sources of digital friction.
• Natural excitement and ability to learn technologies and explain technical issues to a variety of audiences and levels.
• Passionate about digital employee experience, with an awareness of the latest digital trends.
Preferred Qualifications
• Support digital workplace technology projects and planning.
• Advocate for advanced analytics and automation to streamline efficiencies.
• Work closely with operations, governance and adoption partners to drive coordination and collaboration throughout the organization.
Preferred Education
• Bachelor’s degree in IT or related field.
Preferred Certifications
• Microsoft 365, Intune, Security, ITSM, and GenAI related
General Performance Criteria
As the Associate Director, Digital Workplace Engineering, you will be required to fulfill your responsibilities while meeting the following general performance criteria for this position at this level:
Expertise: You research, create proof of concepts, and introduce new methods.
Communication: You guide others through problem solving whether it is a technical issue, project impediment, or conflict.
Domain: You seek out business stakeholders to partner with and rationalize impact to the business of changes to team processes or from the roadmap for their product domain.
System: You own relevant segment of systems that are used regularly for the business to function and are well versed in the related KPIs.
Process: You make changes to processes related to your role for your team(s), listen to and translate feedback from other stakeholders, and guide team(s) through those changes.
Influence: You regularly make an impact across your entire department
Technical Requirements:
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
Evolent is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. If you need reasonable accommodation to access the information provided on this website, please contact recruiting@evolent.com for further assistance.
The expected base salary/wage range for this position is $130,000-145,000. This position is also eligible for a bonus component that would be dependent on pre-defined performance factors. As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees. All compensation determinations are based on the skills and experience required for the position and commensurate with experience of selected individuals, which may vary above and below the stated amounts.Top Skills
What We Do
Evolent Health delivers proven clinical and administrative solutions that improve whole person health while making health care simpler and more affordable. Our three solutions—Evolent Care Partners, New Century Health and Evolent Health Services—encompass total cost of care management, specialty care management and administrative simplification. Evolent serves a national base of leading payers and providers, is the first company to receive the National Committee for Quality Assurance's Population Health Program Accreditation, and is consistently recognized as a top place to work in health care nationally.
OUR PEOPLE
We were named one of “Becker’s 150 Great Places to Work in Healthcare” in 2016, 2017, 2018 and 2019 and are proud to be recognized as a leader in driving diversity, equity, and inclusion (DE&I) efforts. Evolent achieved a 100% score on the 2020 Human Rights Campaign's Corporate Equality Index, making us one of the best places to work for LGBTQ+ employees. We were also named on the Best Companies for Women to Advance List 2020 and 2021 by Parity.org.
OUR CULTURE
Our accessible leadership team cultivates an open-door environment. We don’t like approval chains; we love ideas and people with the courage and conviction to bring novel solutions forward. We win as a team and always ask how we can do better. We respect and encourage commitments outside of work.
OUR COMPENSATION & BENEFITS
We recognize and reward our most valuable asset—our team—with competitive pay and annual performance-based bonuses. Evolent also offers comprehensive health benefits, a company-matched 401(k) and flexible spending accounts. Every salaried Evolent employee receives unlimited Personal Time Off and is eligible for a month-long sabbatical after working five years with Evolent.
This account is monitored closely by our company. Please message us at EvolentFeedback@evolenthealth.com with any questions or concerns.
