Associate Director, Deliverable Management

Working under the direction of Director, Management, the Associate Director, Deliverable Management will lead a central headquarters (HQ) operations team with the primary responsibility of global project deliverable management, with a focus on milestones across a complex, multi-country fixed amount award. The Associate Director will provide cross-cutting operations and management support including setting up milestone management systems, trackers, standard operating procedures (SOP), training and capacity building materials that are required in support of a large, multi-country global fixed amount award. Working closely with project leadership, the program management team (PMT), finance, strategic information (SI) and country teams, they will provide management guidance and support around deliverables management. They will serve as an operations point of contact to troubleshoot challenges for cross-cutting operational components of the project. They will work closely and collaboratively with various departments in support of the project.

This position is contingent on donor funding

• Provide leadership and management support on project deliverables of a large, complex project, ensuring strategically coherent direction, well-managed tracking systems, and compliance with donor regulations.

• Provide cross-cutting program management support, including setting up deliverable management systems and managing trackers.

• Review, track and prompt country and HQ teams to complete, document and submit project milestones and deliverables to ensure that the global project remains on track and in compliance with approved milestones and payment schedules

• Provide orientation, training and troubleshooting support to country and HQ teams on milestone management

• Manage monthly meetings with a focus on deliverable tracking to ensure that project and department leadership is clear on project milestone status.  

• Work closely with project leadership, SI, finance and technical leaders to ensure that project systems are functioning as intended to ensure accurate deliverable tracking; highlight and address potential risks as they arise.

• Develop and maintain training materials and tools to ensure that country and global staff are well versed in the complexities of operating under a fixed amount award. This includes leading webinars, review meetings, and other ad hoc training sessions.

• Coordinate with the PMT and other members of the project management and operations team on appropriate management, compliance, and performance standards, as well as effective systems for milestone management, with a focus on reducing risk for the project.

• Work collaboratively with senior leadership and department operations teams to mitigate potential risks and ensure programming staff are knowledgeable about and compliant with financial and administrative processes.

• Serve as a focal point for global milestone and deliverable troubleshooting to limit implementation bottlenecks and escalate as appropriate.

• Supervise select management and operations staff.

• Possibly provide program management support to select core-funded activities.

• Performs other duties as assigned.

• Demonstrated knowledge of fixed award/priced mechanisms, general contracting, and reporting requirements.

• Effective knowledge of design, implementation, and management of sector specific and/or multi-sector/international development projects/programs funded by US government or other international donors.

• Promotes a collaborative work environment by developing and maintaining productive relationships with colleagues, project teams, donors, partners, consultants, and recipients of assistance.

• Knowledge of donor planning and reporting systems.

• Knowledge of business development processes, specifically proposal development, within an international NGO context.

• Strong written and verbal communication skills.

• Sensitivity to cultural differences and understanding of the political and ethical in countries outside of the US.

• Bachelor's Degree or its International Equivalent in Business Administration, Public Health, Social Sciences or Related Field.

• Project Management (PM) Certification preferred.

• 10+ years of relevant experience (including 3+ years of management experience) in business administration, global health, project management transformation, change management, strategy consulting, or internal corporate strategy.

• Demonstrated experience in USG and global health project management and implementation.

• Experience working on large, multi-country global projects.

• Experience working on large, fixed amount/priced awards or global awards with a heavy focus on managing fixed amount/priced sub-agreements is required to apply. 

• Experience working in a non-governmental organization (NGO).

• English fluency required; fluency in a second language (e.g., French, Spanish, Portuguese, Russian, etc.) an added benefit.

• Typical office environment.

• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.

• Ability to sit and stand for extended periods of time.

• Ability to lift/move up to 5 lbs.

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams, Power BI)

• Less than 10%

The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget. For internal candidates, salary placement will also follow FHI 360’s current promotional increase guidelines. Final compensation will be determined in accordance with applicable law and FHI 360 policy.

Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US-based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range: 110,000 - 130,000 annually

International hiring ranges will differ based on location

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

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