Associate Director Customer Facing Capabilities

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lead the AI-Driven Transformation of Customer Engagement in Healthcare

Lilly is on an extraordinary journey of transformation: we are redefining how healthcare connects with people by integrating omnichannel strategies, digital tools, and artificial intelligence to create real value for patients. Traditional sales skills remain essential—they form the foundation upon which we build new analytical and digital capabilities to better serve patient and healthcare professional needs.

As Associate Director Customer Facing Capabilities for the Italy Hub, you will be the architect of this evolution designing and implementing solutions that combine human expertise with the power of data and AI, guiding the Sales Force toward a model of scientific, innovative, and customer-centric engagement.

This is an opportunity to shape the future of medicine through technology, leadership, and collaboration.

What You’ll Do

• Lead the Transformation: Embed AI, analytics, and digital tools into everyday sales operations.
• Build Capabilities: Develop training programs that merge traditional selling techniques with AI, data interpretation, and digital engagement.
• Drive Omnichannel Excellence: Define strategies that deliver seamless, customer-centric experiences across all touchpoints aligned to local regulations.
• Enable Value-Based Selling: Use data-driven insights to optimize segmentation, territory management, and customer journeys.
• Collaborate Globally: Align local plans with international best practices and global guidelines.
• Measure Impact: Define KPIs and success metrics to evaluate the effectiveness of AI-driven solutions.

What We’re Looking For

• AI & Digital Expertise: Proven experience implementing AI solutions and managing digital tools in commercial or sales environments.
• Strategic Vision: Ability to connect technology with business outcomes and customer value creation.
• Change Leadership: Skilled in driving transformation and adoption of new technologies across large teams.
• Communication Mastery: Exceptional storytelling and stakeholder management skills to translate technical insights into business impact.
• Scientific Credibility: Experience presenting scientific data and engaging healthcare professionals.

Requirements

• Master’s degree  (MBA is a plus)
• Fluent English (spoken and written)
• Previous sales leadership experience
• Knowledge of pharmaceutical regulations
• Hands-on experience with AI and digital tools

Why This Role Matters

Because this is more than a job, it’s an opportunity to shape the future.

We are building a world where data meets empathy, where AI amplifies human potential, and where digital innovation transforms healthcare for good. If you’re ready to be part of this change, we want to hear from you.

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.