The Role
Lead CRM product management and business analysis functions to translate strategic priorities into scalable CRM solutions. Manage a Hyderabad-based BA/product enablement team, drive requirements quality, delivery readiness, stakeholder collaboration, change adoption, governance, and measurable value realization in a regulated healthcare environment.
Summary Generated by Built In
Job Description Summary
Novartis is on a mission to transform medicine and improve lives worldwide. As a global leader in healthcare, we leverage advanced technology, data, and digital capabilities to deliver patient-centric solutions, enhance customer engagement, and drive innovation. Within this context, the US CRM organization plays a critical role in shaping the transformation to a next-generation Customer360 operating model.The Associate Director, CRM Product Management & Business Analysis serves as a strategic partner to CRM Product Leadership, helping translate business priorities into scalable solutions, structured workstreams, and execution-ready outcomes. The role combines product management, business analysis, stakeholder engagement, and delivery leadership to ensure complex business needs are transformed into practical, high-quality solutions that deliver measurable value.
In addition to supporting business and product initiatives, the Associate Director provides leadership to a Hyderabad-based team of business analysis and product enablement professionals, driving consistency in ways of working, requirement quality, delivery readiness, stakeholder collaboration, and operational excellence. The role acts as a key bridge between business stakeholders, product leadership, technology teams, and delivery organizations to ensure successful execution of strategic CRM priorities.
Job Description
Key Responsibilities:
- Lead and inspire a diverse team of Product Management and Business Analysis professionals, fostering an inclusive, collaborative culture that accelerates innovation and business impact through CRM capabilities.
- Partner with business and digital leaders to translate strategic priorities into scalable product initiatives that enhance customer experiences and support Novartis' mission to reimagine medicine.
- Champion product management excellence by establishing best practices for requirements management, process optimization, backlog governance, and delivery readiness.
- Drive value-focused solutions by converting complex business needs into clear user stories, process flows, acceptance criteria, and measurable outcomes that enable informed decision-making.
- Enable successful delivery through proactive prioritization, dependency management, execution planning, and collaboration with cross-functional teams across business and technology functions.
- Build trusted partnerships across business, technology, analytics, operations, and compliance teams to foster alignment, transparency, and shared accountability for outcomes.
- Advance digital transformation by identifying opportunities to simplify processes, improve operational efficiency, and enhance user experiences through innovative CRM solutions.
- Lead business readiness and change adoption efforts by supporting user validation, communications, training, and enablement activities that maximize the impact of new capabilities and releases.
- Develop talent and future capabilities through coaching, mentoring, and continuous learning, creating opportunities for individuals and teams to grow and thrive in a high-performing environment.
- Ensure quality, governance, and compliance excellence by maintaining robust documentation, traceability, privacy standards, and regulatory compliance while delivering sustainable and scalable solutions.
Essential Requirements:
- 11+ years of experience in product management, business analysis, consulting, digital transformation, CRM enablement, or related disciplines.
- Proven success leading teams responsible for business analysis, requirements management, process improvement, and delivery readiness.
- Experience working in agile and product-oriented delivery environments.
- Strong stakeholder management skills with the ability to influence across functions and organizational boundaries.
- Experience supporting CRM, customer engagement, digital, data, or enterprise platform initiatives.
- Experience working with global stakeholders and distributed teams.
- Strong analytical, communication, and problem-solving capabilities.
- Experience in healthcare, pharmaceuticals, or regulated industries is desirable.
Desirable Requirement :
- Bachelor’s degree in business, technology, life sciences, engineering, or a related field is required; MBA or relevant master’s degree preferred
Commitment to Diversity & Inclusion
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Skills Desired
Cross-Functional Collaboration, Customer Engagement, Customer Insights, Data Analytics, Digital Marketing, Market Research, Media Campaigns, Product Marketing, Stakeholder Engagement, Stakeholder Management, Team Leadership, Waterfall ModelSkills Required
- 11+ years of experience in product management, business analysis, consulting, digital transformation, CRM enablement, or related disciplines.
- Proven success leading teams responsible for business analysis, requirements management, process improvement, and delivery readiness.
- Experience working in agile and product-oriented delivery environments.
- Strong stakeholder management skills with the ability to influence across functions and organizational boundaries.
- Experience supporting CRM, customer engagement, digital, data, or enterprise platform initiatives.
- Experience working with global stakeholders and distributed teams.
- Strong analytical, communication, and problem-solving capabilities.
- Experience in healthcare, pharmaceuticals, or regulated industries.
- Bachelor's degree in business, technology, life sciences, engineering, or a related field.
- MBA or relevant master's degree.
Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
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The Company
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
