Associate Director, CRM & Martech

Posted 10 Days Ago
Be an Early Applicant
Hiring Remotely in New York, NY, USA
In-Office or Remote
160K-229K Annually
Expert/Leader
Music
The Role
Lead CRM and martech strategy to drive advertiser acquisition, engagement, retention, and revenue. Design lifecycle programs, audience segmentation, lead management, and campaign orchestration. Own CRM/CDP roadmap, partner cross-functionally, implement AI and automation, run experimentation and measurement, and lead a high-performing team.
Summary Generated by Built In

The Advertising Business Growth Marketing team is focused on driving sustainable revenue growth by connecting advertisers to the right audiences at the right time. We build and scale global marketing strategies that power acquisition, engagement, and retention across the advertiser lifecycle. Within this team, CRM & Martech plays a critical role in enabling personalized, data-driven marketing through best-in-class technology, automation, and experimentation.

 

What You'll Do

     
  • Lead the strategy and execution of CRM and marketing technology to drive advertiser acquisition, engagement, retention, and revenue growth
  • Design and scale lifecycle marketing programs that improve through experimentation, automation, and continuous learning

  • Build and optimize audience segmentation, lead management, and campaign orchestration across channels

  • Own the CRM and Martech roadmap, ensuring tools and systems are integrated, scalable, and aligned with business goals

  • Partner with Product, Engineering, Data, and Sales to translate business needs into effective, data-driven marketing solutions

  • Drive adoption of AI and automation to improve personalization, efficiency, and speed of insight across marketing programs

  • Oversee measurement frameworks, attribution models, and reporting to enable clear, actionable decision-making

  • Lead and develop a high-performing team, creating clarity around priorities, ownership, and ways of working

Who You Are

  • You have 10+ years of experience in CRM, lifecycle marketing, or marketing technology, ideally within a B2B or ads environment

  • You have 5+ years of experience leading and developing teams, with a focus on building strong, collaborative cultures

  • You are experienced in designing and scaling lifecycle marketing programs that drive measurable business outcomes

  • You have hands on experience working within CRM and CDP ecosystems (e.g., Salesforce, mParticle) and how to leverage them effectively

  • You know how to partner cross-functionally with Product, Engineering, Data, and Sales to deliver integrated solutions

  • You are comfortable working with data and analytics, and can translate insights into clear recommendations and actions

  • You have experience with experimentation frameworks and using testing to inform strategy and optimization

  • You have experience implementing emerging technologies, including AI, and how they can be applied to improve marketing effectiveness


Where You'll Be

  • We offer you the flexibility to work where you work best! For this role, you can be within the North America region as long as we have a work location. 

  • This team operates within the EST time zone for collaboration.

The United States base range for this position is $160,147 to $228,781, plus equity. The benefits available for this position include health insurance, six-month paid parental leave, 401(k) retirement plan, monthly meal allowance, 23 paid days off, 13 paid flexible holidays, paid sick leave. These ranges may be modified in the future.


Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.
 
At Spotify, we are passionate about inclusivity and making sure our entire recruitment process is accessible to everyone. We have ways to request reasonable accommodations during the interview process and help assist in what you need. If you need accommodations at any stage of the application or interview process, please let us know - we’re here to support you in any way we can.
 

Skills Required

  • 10+ years of experience in CRM, lifecycle marketing, or marketing technology, ideally within a B2B or ads environment
  • 5+ years of experience leading and developing teams
  • Experience designing and scaling lifecycle marketing programs that drive measurable business outcomes
  • Hands-on experience with CRM and CDP ecosystems (e.g., Salesforce, mParticle)
  • Ability to partner cross-functionally with Product, Engineering, Data, and Sales
  • Comfortable working with data and analytics and translating insights into recommendations
  • Experience with experimentation frameworks and using testing to inform strategy and optimization
  • Experience implementing emerging technologies, including AI, and applying them to marketing

Spotify Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Spotify and has not been reviewed or approved by Spotify.

  • Flexible Benefits Employees consistently praise the total compensation package beyond base salary, highlighting a mix of RSUs, cash incentives, and stipends alongside core pay. The package is described as flexible and customizable through equity choices (e.g., RSUs, options, cash) that can be tailored for long-term wealth building.
  • Leave & Time Off Breadth Time-off offerings are repeatedly highlighted as substantial, including generous vacation, paid sick days, volunteer time, and flexible holidays. These policies are framed as a meaningful part of the overall rewards experience beyond salary.
  • Healthcare Strength Health coverage is portrayed as comprehensive, spanning medical, dental, vision, life insurance, disability coverage, and mental health support. Additional employer contributions to HSAs are cited as strengthening the overall health and wellness value proposition.

Spotify Insights

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The Company
HQ: Stockholm
9,574 Employees
Year Founded: 2006

What We Do

Spotify transformed music listening forever when it launched in Sweden in 2008. Discover, manage and share over 50m tracks for free, or upgrade to Spotify Premium to access exclusive features including offline mode, improved sound quality, and an ad-free music listening experience.

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