Associate Director, CRM Development

Reposted Yesterday
Be an Early Applicant
3 Locations
In-Office
140K-170K Annually
Senior level
AdTech
The Role
Lead Salesforce development and CRM architecture for TripleLift's GTM stack. Build custom objects, Apex, LWC, flows, and integrations to Outreach, Gong, MediaRadar. Ensure data quality, platform governance, vendor management, and collaborate with Revenue Ops and BI teams to surface CRM data for reporting and forecasting.
Summary Generated by Built In

About TripleLift

We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.

As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com.

Overview

The Associate Director, CRM Development is a strategic leadership role responsible for reimagining and rebuilding the technology foundation that powers TripleLift's go-to-market engine. You will lead a major, multi-phase overhaul of our Salesforce architecture — spanning system redesign, process modernization, and the introduction of AI and automation into core sales and revenue workflows. This is not a maintenance role: you are being brought in to set the long-term technical vision for CRM and GTM systems and to drive that vision through execution, with a team supporting you along the way.

As the primary owner of our Salesforce org, you'll drive everything from architecture and platform governance to custom development, while owning the broader GTM tech stack — including Outreach, Gong, MediaRadar, and other tools — and making the architectural calls that determine how these systems work together. You will have at least one direct report and will sit alongside other functional leaders across Analytics and Sales Enablement, representing CRM/tech strategy in high-level conversations with Sales and Revenue leadership on process change, tooling investments, and revenue reporting standards.

You will partner closely with Revenue Operations, Sales leadership, IT, and BI/Data teams to translate business strategy into scalable technical solutions — ensuring our systems evolve in lockstep with how we go to market, today and as we scale. This is an exciting opportunity for a technically deep, business-minded leader who wants to own a high-impact stack end-to-end, architect meaningful infrastructure from the ground up, and play a central role in shaping how TripleLift's revenue engine runs for years to come.

Responsibilities
  • Lead a major, ground-up revamp of TripleLift's Salesforce architecture (est. 12-18 months), setting technical vision and managing the initiative from scoping through delivery
  • Own end-to-end Salesforce development, including custom objects, Apex, Lightning Web Components (LWC), flows, validation rules, and platform configuration across Sales & Service Cloud and integrated products
  • Architect and lead the introduction of AI and automation capabilities into core sales, revenue, and CRM workflows
  • Architect, build, and maintain integrations between Salesforce and the broader GTM tech stack — including Outreach, Gong, MediaRadar, and other revenue-facing tools — ensuring clean, reliable data flow across systems
  • Represent CRM/GTM systems strategy in high-level conversations with Sales and Revenue leadership, advising on process change, tooling decisions, and platform roadmap
  • Partner with Revenue Operations and Sales leadership to translate business strategy into scalable technical solutions, managing the full development lifecycle from scoping through deployment
  • Govern data quality and integrity across the GTM stack, establishing standards for hygiene, deduplication, and taxonomy that support accurate reporting and forecasting
  • Evaluate, implement, and optimize new GTM technologies, serving as the internal subject matter expert on tool selection, vendor management, and platform roadmap
  • Partner with BI/Data and IT teams to connect CRM infrastructure to downstream reporting tools (e.g., Snowflake, Omni) and support enterprise-wide data initiatives
  • Lead and mentor a direct report (and, over time, a broader CRM/tech team), setting technical standards and best practices for the function
Education & Requirements
  • Bachelor's degree in Computer Science, Information Systems, Business, or a related field required
  • 5+ years of hands-on Salesforce development experience, including custom objects, Apex, Lightning Web Components (LWC), flows, and REST/SOAP API integrations
  • Salesforce Administration required
  • Demonstrated leadership experience, including managing direct reports, leading large-scale system architecture or platform migration projects, and advising senior stakeholders on technical strategy
US Jobs: The base salary range represents the low and high end of the TripleLift US salary range for this position. Actual salaries will vary depending on factors including but not limited to experience and performance. The range listed is just one component of TripleLift’s total compensation package for employees. Other rewards may include bonuses, an open Paid Time Off policy, and many region-specific benefits.
Pay is based on various non-discriminatory factors including but not limited to experience, education, and skills.
Benefits Available to Eligible Employees Include the following*:
  • Medical, Dental & Vision Plans
  • Flexible PTO
  • 401k w/ employer match

*Full-time employees are eligible for comprehensive benefits (subject to the terms of applicable plans/policies/agreements, which will be made available to you after commencing employment).

Salary range transparency
$140,000$170,000 USD

Life at TripleLift

At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.

Learn more about TripleLift and our culture by visiting our LinkedIn Life page.

Establishing People, Culture and Community Initiatives

At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging.

Privacy Policy

Please see our Privacy Policies on our TripleLift and 1plusX websites.

TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.

Skills Required

  • Bachelor's degree in Computer Science, Information Systems, Business, or related field
  • 5+ years hands-on Salesforce development experience
  • Experience with Apex, Lightning Web Components (LWC), flows, validation rules
  • Experience with REST and SOAP API integrations to/from Salesforce
  • Salesforce Administration experience
  • Experience architecting and maintaining integrations between Salesforce and GTM tools (e.g., Outreach, Gong, MediaRadar)
  • Experience governing CRM data quality, deduplication, and taxonomy for accurate reporting
  • Experience partnering with BI/Data teams and working with Snowflake or downstream reporting tools

TripleLift Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TripleLift and has not been reviewed or approved by TripleLift.

  • Equity Value & Accessibility Equity participation and stock option grants are described as meaningful parts of total compensation and are frequently appreciated. Equity is noted alongside bonuses as a valuable upside that contributes to overall satisfaction.
  • Leave & Time Off Breadth Unlimited PTO, paid holidays and sick days, monthly mental health days, and a one‑month sabbatical after five years illustrate a generous time‑off offering. These policies are portrayed as supporting work‑life balance and wellbeing.
  • Healthcare Strength Medical, dental, and vision coverage, life insurance, FSAs, and company‑paid disability insurance are positioned as competitive. Access to wellbeing resources such as Headspace and other programs further bolsters the benefits package.

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The Company
HQ: New York, NY
335 Employees
Year Founded: 2012

What We Do

TripleLift is redefining digital advertising by delivering innovative, high-quality ad experiences that create real connections. By combining cutting-edge creative technology, actionable data, advanced targeting, and premium inventory, we empower publishers and brands to discover new opportunities, achieve measurable outcomes, and engage audiences seamlessly across every platform.

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