Associate Director, Creative Services (Account Director & Operations)

As a company that values inclusion and diversity, Thrive seeks individuals of all backgrounds and experiences to apply for this position. We encourage anybody who is interested in this position to please apply!

We’re one of North America’s top digital marketing firms. At Thrive, we evolve our services by continually building and growing as we learn and adapt to our clients needs and the world around us. We prioritize taking frequent steps back to examine our methods, to see what’s working and what’s not, so that we can continue to hone our expertise.

Our mission is to grow your favourite companies in a sustainable way, and as a result, we have developed a deep expertise in performance marketing, brand marketing, digital design, and data and measurement - having managed over $2 Billion USD in advertising spend over the past decade. You may not realize it, but you've probably seen some of our work with startups, Fortune 500 companies, and companies of all sizes in between (Uber, Asana, Masterclass, Snapchat, Change.org, lululemon - to name a few!).
Our culture is centered around creativity, innovation, problem solving, empathetic understanding and continual learning. People are challenged in a way that helps them continue to achieve career growth and goals, and that also lives in harmony with being respectful of each person's boundaries. It’s an environment where we encourage each team member to experiment, and know that this doesn’t always have to lead to a successful output - but the journey there helps develop critical skills, experiences and lenses to implement in our work now and in the future. We curate playfulness in our work, and create an environment where each person knows they can be their uniquely awesome selves at Thrive.

The Associate Director, Creative Services is a client-focused, business-minded leader who bridges creative services, performance marketing, account management, and operations to drive strong client partnerships and sustainable department growth. This role combines strategic client servicing, operational oversight, and sales support to ensure Creative Services are effectively delivered, aligned to performance objectives, and positioned to expand impact and value for both our clients and the business.

Your focus will of responsibilities will be:

• Domain: Lead end-to-end delivery of creative services by scoping and executing strategically aligned projects that drive performance outcomes, on time and on budget.
• Client: Drive client success by leading strategically aligned creative delivery that produces measurable outcomes, strengthens long-term partnerships, and fuels account growth.
• People: Partner with Art Directors and creative leads to develop high-performing teams through shared mentorship, clear expectations, and collaborative leadership.
• Company: Drive company growth by strengthening client partnerships and scaling Creative Services in alignment with Thrive Digital’s creative and performance objectives.

We’re committed to delivering an exceptional onboarding experience that will create a strong foundation for your launch in this role:

• In your first 30 days you’ll learn Thrive Digital’s mission, creative services, and operating model while building relationships across Creative, Performance, Data & Measurement, and Business Development. You’ll review current clients, workflows, and resourcing to understand priorities and opportunities.
• In your first 60 days you’ll begin leading creative services for select clients, partnering closely with internal teams to align creative strategies and services with performance goals. You’ll contribute to improving workflows, scoping, and processes that support effective and scalable product delivery.
• In your first 90 days you’ll operate as a trusted creative and strategic partner to clients and internal stakeholders, owning delivery quality and client outcomes. You’ll actively mentor creative account leads and support the continued growth and evolution of Creative Services and the department as a whole.

• Demonstrated ability to lead complex client relationships where creative services are directly tied to performance, conversion, or revenue outcomes.
• Proven experience scoping creative work with clear deliverables, timelines, and budgets, and ensuring on-time, on-budget delivery.
• Experience aligning creative strategy with performance marketing goals across paid digital channels (e.g. Meta, TikTok, YouTube).
• Demonstrated ownership of creative operations, including resourcing, workflow optimization, and capacity planning.
• Proven ability to mentor and coach creative leads or senior contributors, supporting skill development and career progression.
• Experience collaborating cross-functionally with performance, strategy, and account teams to drive shared client outcomes.
• Ability to identify and advance opportunities to expand creative scope, improve client value, or support account growth.
• Business-minded decision-making with an understanding of scalability, efficiency, and sustainable department growth.

At Thrive we aim to have base compensation for team members be above market place at the 75% percentile based on the average of the locals of Toronto, ON and Vancouver, BC, Canada, while also offering a competitive benefits package which includes: remote-first and flexible work, 4 weeks paid vacation, unlimited paid sick and personal days, quarterly paid wellbeing days, multiple spending accounts, internal career coaches and mentors, short / long-term disability, over $40k CAD in medical, dental & paramedical coverage, and so much more!

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We are an equal opportunity employer that deeply values a diverse community. 

Thrive has a zero tolerance policy on bullying, discrimination and harassment of any kind against race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, ability status, family or parental status, age, or anything else that makes you uniquely you. We are committed to providing employees with a work environment free of this. 

We translate this policy to all aspects of employment including recruitment, hiring, promotions, performance management, training and development, compensation, benefits, and terminations.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

Every application, interview, and candidate communication is reviewed and managed by a human. In cases where AI tools are used to support interview processes, candidates are notified and asked to provide consent before use.

While Thrive leverages artificial intelligence (AI), every application, interview, and candidate communication is reviewed and managed by a human. In cases where AI tools are used to support interview processes, candidates are notified and asked to provide consent before use.

The innovation, creation and execution of the work of Thrive Digital takes place on stolen, unceded, and occupied Indigenous land across Canada - on the traditional territory of First Nation, Inuit and Métis peoples from coast to coast.

Please note that while all of our roles are remote, we are a Canadian company and will not be sponsoring visas for this position. You must be eligible to work in Canada and reside in Canada upon start date to be selected. 

Please be aware of hiring scams. At Thrive Digital we would never offer a job or an interview without someone going through our application and interview process first. While we do reach out to people on social channels, most commonly LinkedIn, with information about our active job posts, we always include a detailed recruitment package and a link to our careers page to apply. We do not reach out to candidates via text, WhatsApp or telegram or request any personal information. All recruiting-related emails would come from a @thrivedigital.com email address or Greenhouse (applicant tracking system).