Associate Director, Community Support Services

Description

Full-Time | Nashua, NH 

Greater Nashua Mental Health is looking for an Associate Director of Community Support Services (CSS) to join our growing team! This role supports the Director in overseeing department operations, clinical programs, and service delivery. This leadership role provides supervision, coordinates specialty programs, and drives quality improvement initiatives to ensure high-quality, client-centered care. This position combines clinical leadership, program oversight, and direct service responsibilities. 

Key Responsibilities 

• Assist in the leadership and coordination of CSS operations and specialty programs. 
• Provide oversight and support to specialty teams including SAFV, FEP, and Clinical Care Coordination services. 
• Maintain a small caseload and provide direct services including therapy and/or case management. 
• Facilitate department meetings, including scheduling, agenda development, and follow-up activities. 
• Monitor service delivery processes and performance metrics to ensure program effectiveness. 
• Identify operational and clinical barriers and lead initiatives to improve service delivery. 
• Collaborate with managers, coordinators, and providers to ensure continuity of care and strong communication. 
• Support staff onboarding, training, and ongoing development. 
• Lead quality improvement initiatives, workflow development, and departmental projects. 
• Assist in workforce planning, service utilization review, and department operations. 
• Serve as a liaison between internal departments, community partners, and external stakeholders. 
• Ensure compliance with agency policies, regulatory standards, and contractual requirements. 
• Participate in program development and regional planning initiatives. 
• Support staffing coverage and serve as leadership in the absence of the Director. 
• Maintain accurate and timely clinical documentation and records. 
• Perform additional duties or projects as assigned. 

Qualifications 

• Master’s degree in Psychology, Social Work, Mental Health Counseling, or related field required. 
• 3–5 years of experience in behavioral health or community mental health services. 
• Licensed mental health provider required. 
• Strong leadership, organizational, and operational management skills. 
• Experience with program oversight, workflow development, and quality improvement initiatives. 
• Knowledge of community mental health systems and care coordination practices. 
• Strong communication, collaboration, and relationship-building skills. 
• Ability to manage multiple priorities in a fast-paced environment. 
• Strong analytical, problem-solving, and decision-making abilities. 
• Proficiency with Microsoft Office applications. 

Why Work for Us 

We are seeking collaborative and strategic leaders who are passionate about supporting teams and improving client care. Greater Nashua Mental Health offers a supportive environment and a comprehensive benefits package including: 

• Choice of 2 health insurance plans 
• Health Reimbursement Arrangement 
• Health Savings Account 
• Flexible Spending Account 
• Dental Insurance 
• Vision Insurance 
• Group Life and AD&D Insurance 
• Short- and Long-Term Disability 
• Accident & Critical Illness Insurance 
• 403(b) Retirement Plan with Agency Match 
• Employee Assistance Plan 
• Generous Earned Time Off 
• Paid Extended Sick Time 
• 10 Paid Holidays + your birthday! 
• Bereavement Leave 
• Tuition Reimbursement 
• Qualifying Employer for Public Service Loan Forgiveness 

Salary Range: $66.788 - $92,788

Greater Nashua Mental Health is an Equal Opportunity Employer.