Associate Director, Commercial Learning Services, Strategic Business Partner

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Overview

The Associate Director, Commercial Learning Services (CLS) provides strategic leadership for learning and development initiatives across the Commercial Learning Services organization. This role drives innovation, governance, and transformation in training programs—especially those supporting Customer Office capabilities, processes, and implementation.

Success in this role requires expertise in learning experience develop, instructional strategy, agile project management, and stakeholder engagement, along with proficiency in new technologies, data analytics, and ethical AI practices.

Key Responsibilities

Performance Consulting

• Serve as the primary consultant for CLS learning solutions.
• Translate business needs into scalable, balanced training strategies.
• Align learning with strategic goals through change management and stakeholder engagement.
• Conduct needs assessments to balance learner needs with business priorities.
• Apply adult learning principles and CLS strategy to scope and implement training.
• Stay current on industry trends, innovations, and standard processes in learning and AI.

Learning Experience & Instructional Design

• Develop learner-centered, engaging, and accessible experiences across modalities.
• Craft compelling narratives that drive behavior change and practical application.
• Apply universal design principles to ensure inclusivity and accessibility for all learners.

Technology & Innovation

• Demonstrate digital proficiency with LMS, authoring tools (Articulate 360, Captivate), video tools, and emerging tech like VR/AR.
• Leverage AI-powered platforms for adaptive learning, personalized content, and automation.
• Understand and address ethical implications of AI in learning, ensuring fairness, privacy, and bias mitigation.

Data & Analytics

• Analyze learning metrics and learner data to assess effectiveness and improve programs.
• Measure engagement, learning outcomes, and business impact.
• Ensure training leads to qualified, ready employees.

Agile Project & Portfolio Management

• Lead learning initiatives using agile or iterative approaches to deliver rapid value.
• Develop project charters, statements of work, and design templates.
• Curate relevant resources and develop bite-sized, just-in-time learning modules.
• Handle timelines, priorities, and stakeholder communications.
• Evaluate learning outcomes and share insights with business partners.

Collaboration & Stakeholder Engagement

• Work cross-functionally with internal teams, global partners, vendors, SMEs, and reviewers to ensure alignment.
• Represent CLS in business partner relationships and oversee training administration and assignment.
• Influence governance and leadership to adopt optimal learning approaches.
• Collect feedback to find opportunities for improvement.
• Develop a collaborative environment that encourages innovation and inclusion.

Basic Qualifications

• Bachelor’s degree
• 5+ years in strategic learning and development (ADDIE) or tech
• Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to

• F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1.

Preferred Qualifications

• 2+ years designing and delivering training across platforms (virtual, in-person, webcast)
• Master’s degree in Instructional Systems Technology, Performance Technology, Adult Learning, or related field
• Demonstrated learning agility and ability to bring innovation from external sources
• Consistent track record to influence and partner across functions and levels
• Experience with agile content development and global collaboration
• Experience leading teams to deliver learning projects
• Familiarity with Sales, Marketing, and Medical functions
• Experience measuring engagement, learning outcomes, and business impact
• Experience using AI-powered platforms for adaptive learning, personalized content, and automation of learning processes
• Proficiency with LMS, authoring tools (Articulate 360, Captivate), video tools, and emerging technologies such as VR/AR

Additional Information:

• Travel 0-10 %. This position is based in Indianapolis, IN

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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