Associate Director of Clinical Services and Escalation

Job Title:                             Associate Director of Clinical Services and Escalation

Reports To:                            OhioRISE Clinical Director

Direct Reports:                     OhioRISE Supervisors

FLSA:                                      Exempt

Summary:

Utilizing high fidelity wraparound services, OhioRISE child and family teams provide moderate and intensive care coordination for Ohio’s most behaviorally complex children. This position oversees the delivery of clinical support that is provided to care coordinators who facilitate the planning of complex clinical services for TVN and its subdelegates.

Trauma-Informed Workplace Note:

The Village Network wants to be a great place to work, and we are committed to being a trauma-informed and responsive workplace, believing the practices that help people heal and thrive in our services should also guide how we treat and interact with each other.

As an employee of TVN, you will endeavor to learn and practice:

• Making physical and psychological safety a priority
• Being open and honest, especially when things are hard, without fear of retribution
• Supporting each other
• Ensuring clarity of responsibilities and accountability of self and others 
• Working together collaboratively
• Actively listening and creating space for giving or receiving feedback, recognizing it may or may not be applied
• Treating people with dignity and respect

Essential Tasks, Duties, and Responsibilities:

• Provide in person clinical and direct supervision for up to 6 OhioRISE Care Coordination Teams;
• Facilitates the process for clinical management and escalation for members who demonstrate high acuity needs; This includes but is not limited to identifying complex members with emergent needs, serving as a consultant for child and family teams to explore and expand options for supporting members with high needs in the community, and determining timing for escalating supports to Aetna/ODM
• Conduct internal reviews and ensure care/safety plans are in place to support members with complex needs; Assure clear action plans are created to support Youth with High Acuity Needs; Work directly with supervisor and care coordinator to support updates and to create back up plans when treatment options are not immediately available; Oversee transition and discharge planning
• Represent leadership for the TVN CME in various meetings including but not limited to: in person child and family team meetings, in person clinical escalation meetings, in person PRTF Collaboration meetings, Inpatient Clinical Reviews, MSY Operational Meetings, community stakeholder meetings, etc.
• Monitoring: Collect, analyze and report data related to Youth with High Acuity in alignment with contractual requirements for monthly metrics. Assure documentation standards are met in alignment with program requirements;
• Facilitate in person weekly meetings with OhioRISE supervisors for training, consultation, and feedback; Provide in person direct supervision for unit supervisors;
• Other duties as assigned

Knowledge, Skills, and Abilities:

• LSW or PC licensure required; Independent licensure preferred
• Must complete the high-fidelity wraparound training program provided by the Center of Excellence, an entity recognized by ODM.
• A minimum of 2 years of supervisory experience in the OhioRISE Program or at minimum of 5 years clinical supervisory experience in a related field.
• Be culturally competent or responsive with training and experience necessary to manage complex cases.

• Ability to use a computer; proficiency in Word and Electronic Health Record (EHR). 
• Valid Ohio Driver’s License and maintains a driving record that allows that individual to be insurable with the insurance company providing The Village Network with vehicle insurance. 
• Willingness to travel for various reasons, mainly during the day but occasionally overnight.  Ability to visit clients’ homes (may or may not be handicapped accessible).
• Must work in office and community locations
• Excellent verbal and written communication skills; strong teamwork and organization/time management skills.
• Maintain a HIPPA compliant office space

Physical Demands:

• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, computer printer, etc.
• Ability to effectively communicate (orally and written) with all levels of personnel, internal and external to the company
• Ability to handle bending, stooping, lifting, pushing, reaching, and walking for periods of time.
• Must be able to lift 20 pounds independently