Associate Director, Client Services

Job Description:

 Associate Director, Client Services

Cardinal Path

Cardinal Path leverages digital analytics to deliver insight, understanding and outcomes that create competitive advantage for our clients. We engage at the strategic, business, and technical level to generate tangible and quantifiable value for our partners. 

Described as “analytics ninjas” by Forrester Research, we consider data to be the raw material of our craft.  We have experience up and down the Business Intelligence stack to include advanced attribution modeling and deploying and integrating leading analytics platforms, dashboards, tag management, and statistical analysis technologies.  We do this through our proven approach, the Cardinal Path, to provide clients with a single point of truth that informs and empowers confident data-driven decision-making.  We applied this approach to brands such as Merck, Papa Johns, US Cellular, NPR, MSNBC, DeVry and hundreds of others. 

Recently acquired by the Dentsu-Aegis Network, Cardinal Path is continuing its rapid growth, and we are looking for a Director of Client Services to expand our growth opportunities with top clients and help shape our Client Services team for the future. 

The Associate Director of Client Services will provide strategic oversight and revenue growth on a book of client businesses. The optimal candidate will have an expertise in all digital media principles and apply them to defining, planning and executing against a client’s objectives. A successful Associate Director must be an effective communicator and possess the ability to both work and lead a distributed team with responsibility for client service and business growth. They must be comfortable mining for new revenue opportunities either within existing client businesses or with new clients. They must possess excellent active listening skills to understand client needs and translate those needs to business opportunities. 

Duties & Responsibilities 

• Sets the strategic tone, direction and supervision for Cardinal Path clients. This includes overseeing client needs, staffing, strategy, quality of work, and budgeting; clearly identifying and communicating client’s business strategy and needs cross-functionally within Cardinal Path. 
• Supports the creation and execution of an analytics plan that drives actions and outcomes to grow client’s business. Creates and maintains solid client relationships including: strategy development, project management, report delivery, and client communication 
• Develops a revenue generating plan for clients through incremental and new opportunities rooted in a deep understanding of the Cardinal Path offering coupled with research of clients’ business. 
• Optimizes the drivers of direct sales, including team, technology, spend and programs, to achieve predictability, cost-efficiency, and scale. This will include the development and monitoring of key historical business metrics, as well as quarterly and annual forecasts that will both be used to manage the business. 
• Ensures and oversees that excellent relationships are maintained and enhanced with appropriate staff at client organizations to achieve continually high levels of customer satisfaction. 
• Supports the Client Services team to ensure quality execution that drives toward client’s business objectives and key metrics. Evaluates performance daily with their team to ensure client goals are met or exceeded. 
• Works with a cross-functional Cardinal Path team to execute an implementation plan, meet plan deadlines, customer expectations and program milestones. 
• Enhances staff accomplishments and competence by planning delivery of solutions; answers technical and procedural questions for less experienced team members; teach improved processes; mentor team members. 
• Promotes the mission and values of the organization both internally and externally. 
• Works closely with the Senior Client Services Director and team to align with CP’s performance and organic growth objectives. 
• Actively participates and develops new accounts, generate sales quotes, and handle customer inquiries to help service customers and grow business.  
• Grows existing accounts and assist in the development of net new sales opportunities. 
• Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.  

Minimum Qualifications 

• Bachelor’s degree in marketing, advertising, communications, engineering, mathematics or statistics. Master’s degree a plus. 
• 8-10 years of work experience, with recent managerial experience in large digital media engagements and an understanding of the media strategies and tactics that can be employed. 
• Proven experience working with $1MM+ accounts; including case studies highlighting the growth of accounts that you have managed. 
• Experience managing profitable budgets, meeting deadlines and managing teams. 
• Experience working with international client accounts a plus. 
• Excellent verbal, written and communication skills with experience creating clear, concise, professional documents and presentations. Excellent storyteller. 
• Ability to lead and execute in an ambiguous environment. 
• Motivational and collaborative leadership style. 
• Ability to travel moderately within the North America and internationally. 

Our Company 

We are a fast-growing, leading marketing company with offices in the U.S. and Canada. We offer our employees competitive wages, flexible benefits, an awesome culture and the satisfaction of seeing a positive impact on our clients’ bottom line. 

Our company is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. 

The salary range for this position is $110,000 - $130,000 CAD. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees. 

We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process. 

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