Just Global:
At Just Global we live and breathe B2B and believe in igniting B2B relationships. Our independent, global team actively engages with clients to put our deep technical knowledge and unique perspectives of markets and buying processes to work. We maximize insights, we spark creativity, and we leverage technology to inspire brand loyalty and drive reoccurring revenue. We are the heart of B2B.
What you are accountable for:
The Associate Director, Client Services is a critical client partner role demonstrating leadership, strategic direction, accountability, business acumen and vision for a portfolio of businesses. This position will have day-to-day relationships with senior client leaders and provide oversight and direction for all internal teams within Just with regards to their work on the portfolio of accounts. The role acts as the steward and mentor for the full team, ensuring strong team unity and ways of working, optimizing talent utilization and growth among all team members.
What you are responsible for:
- Manage all aspects of the client business providing superior customer service while maximizing business opportunities, growth, and efficiency.
- Responsible for meeting business KPI’s and development of business plans.
- Oversee and manage client contract and finance processes in collaboration with internal legal and finance teams and ensure all legal and financial requirements are being met (e.g., invoicing, SOWs, etc.).
- Understand client compensation structure and implications of plan changes
- Lead and manage all strategic channel planning activities associated with the assigned account(s) in partnership with other teams and teammates.
- Establish and grow a strong relationship with multiple senior client stakeholders through a demonstration of industry knowledge and of the application to business challenges.
- Work with analytics partners to gauge media performance and KPI’s to determine the extent to which the original objectives and strategies were met.
- Actively incorporate agency tools into client planning process/facilitate planning workshops as appropriate.
- Acts as a positive role model through an example
- Proactively keep abreast of industry trends and share knowledge with team
- Manage a multi-disciplinary team ensuring all team members are delegated work appropriate for their level and experience and that the team remains challenged, supported, and engaged.
- Mentor the team to maximize individuals’ growth, and harness the strengths and opportunities of each team member
- Work closely with their direct report to optimize any revenue opportunities within the agency at large
- Maintain accurate revenue projections for clients based upon ongoing and planned projects, client timelines, and budgets, reporting any variations in target to Portfolio leads
- Oversee the financial health of client projects, working with PMO to ensure campaigns are delivered with a healthy margin
- Report the profitability of each client to Portfolio leads, by analyzing revenue against project costs and making recommendations for improved efficiency
- Provide real-time client knowledge to enable the Portfolio leads to collaborate with the Growth and Finance teams to forecast new business opportunities to enable efficient scheduling of resources across departments and ultimately ensuring that these align with Just’s financial goals.
What you’ll bring [knowledge, skills, and/or experience]:
Knowledge
- B2B Marketing – Industry
- B2B Marketing – Strategy
- B2B Marketing – Creative
- B2B Marketing – Media
- B2B Marketing – Client Knowledge
- Agency knowledge
Skills
- Active Listening
- Challenge mediocrity
- Commercially astute
- Eye for detail
- Global vision
- Growth (sales) focused
- Organized
- People Management
- Presentation Skills
- Prioritizing
- Problem-solving
- Stakeholder management
- Solutions Oriented
- Storytelling
- Upwards Management
Experience
- 7+ years of client management experience within agencies
- Previous sales/account management experience
- Interest and experience in the technology sector
- Track record of client and team success
- Experience and comfort with live presentations
- Experienced with Microsoft Office Suite
What it means to work at Just Global…
Being a Just teammate means working in alignment with our Values…
Cultivate Relationships
- Build rapport first.
- Put yourself in their shoes.
- Assume positive intent. Give others the benefit of the doubt.
Be One Team
- Be the guardian of each other’s reputation.
- Have each other’s back. Help each other out.
Strive for Brilliance
- Create work you can be proud of.
- Remain open and curious.
- Improve your work. Improve yourself.
And in return you can expect…
- You will be seen, heard, and included as a whole human being
- Your contribution will be valued, rewarded, and recognized
- You will develop deep and meaningful relationships that could last a lifetime
- You will have leaders who are worth following
- You will have the opportunity to develop yourself and your craft
- You will have a meaningful chapter in your career path
Global does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Top Skills
What We Do
Just Global is an integrated marketing agency built to service the world’s most impactful brands at a time of global digital transformation. Media, insights and creative services work together to create data-driven business outcomes for brands by delivering the right stories, within the right experiences at the right times. With a workforce distributed across North America, Europe and Asia Pacific, Just Global provides the world’s leading global companies with a frictionless service experience that creates richer connections between brands and their customers. The independent agency transforms ‘marketing as usual' by activating relationships with people in wildly inventive and genuinely authentic ways.
