This role is not eligible for visa sponsorship, meaning you will need to be able to secure and maintain work authorization without the need for a written submission by the company to a government agency, or the need for the company to make an entry as the immigration employer of record (e.g., STEM OPT training plan, I-20 Form endorsed for CPT, TN employer, etc.)
Overview:
Supports and/or manages assigned digital products, services, platforms, experiences and/or strategies as well as supporting industry analyses and research. May assist in development of a product or Digital Banking strategy, including working with relevant business partners to create the design, development, implementation, marketing and ongoing support for the product or service. Ensures projects, products or services follow existing Department processes and procedures. Works with other departments in synthesizing data and insights to support strategy development.
Primary Responsibilities:
- Create documentation, review with business partners and gain approvals in accordance with Department processes and procedures.
- Write business requirements.
- Help facilitate design and customer journey mapping sessions.
- Manage resolution of customer escalations for digital products or services.
- Help coordinate marketing and communication strategies related to assigned digital products or projects.
- Understand and manage product risk, inclusive of all phases a product may be in and all pillars of risk to protect the Bank.
- Lead analyses and market research for assigned digital products or services.
- Complete other related duties as assigned.
Education and Experience Required:
Associate's degree and a minimum of 2 years’ digital, marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 2 years’ digital, marketing, product management, financial, operations and/or project management experience
Strong interpersonal skills
Strong verbal and written communication skills
Strong analytical skills
Excellent critical thinking skills
Excellent problem-solving skills
Education and Experience Preferred:
Bachelor's degree
Experience with process mapping or customer journey mapping
Knowledge of how to write technical and business documentation
Experience working on digital technology projects
Previous financial services industry experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $70,023.60 - $116,706.01 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
LocationBuffalo, New York, United States of America
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What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
