The Global Merchant and Network Services Product team is at the heart of American Express and is a core function within the Global Merchant and Network Services (GMNS) business unit. Each year, we power billions of transactions through our global payments network, serving our Issuing & Acquiring partners in more than 170 markets worldwide. We grow revenue by driving strategic, multi-year initiatives to deliver differentiated value to our merchants, partners, and customers.
The Global Merchant and Network Services Product team is responsible for the Network, the maintenance of existing functionality, the development of new products and services, and operations. Our solutions deliver value to American Express’ Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express’ issuers, acquirers and merchants. Our goal is to enable Card Members to pay however and wherever they choose. We deliver on these by setting the vision and strategy for the Network, anchoring our priorities into those of the enterprise, and developing and managing an associated set of products. We keep the customer perspective top-of-mind, factor in competition and regulatory trends, and apply an end-to-end product management approach (i.e., including strategy, roadmaps, scaling plans, business cases, success metrics, KPIs). We lead the end-to-end process, manage the end-to-end partner lifecycle and are also responsible for industry intelligence and engagement through various governing bodies.
About the Role
As a key member of the Debit Product Management team, you will support the development, delivery, and ongoing management of American Express’s U.S. Debit acquiring capabilities. You will work closely with business and technology partners to ensure that new Debit products and features are clearly defined, well-documented, and effectively implemented to meet customer, partner, and business needs.
This role suits an analytically minded individual who enjoys bridging business and technology — transforming complex technical concepts and requirements into clear documentation, processes, and partner-ready materials. You will help ensure smooth delivery across multiple teams and play a hands-on role in bringing innovative Debit products to market.
Responsibilities- Documentation & Flows: Create and maintain detailed documentation, process flows, and integration guides to support product delivery and partner readiness.
- Requirements Definition: Translate business requirements into clear, structured documentation for technology and partner teams.
- Product Delivery Support: Assist in the execution of the Debit acquiring product roadmap by tracking milestones, dependencies, and delivery status across business and technology workstreams.
- Data & Process Analysis: Analyze data, transaction flows, and process maps to identify gaps, dependencies, and opportunities for improvement.
- Partner Integration Support: Collaborate with acquiring and network partners to support solution design, testing coordination, and launch readiness.
- Operational Support: Help maintain governance tools, reporting dashboards, and control documentation to ensure sustainable product delivery.
- Cross-Functional Collaboration: Coordinate with internal teams across Network, Risk, Operations, and Technology to ensure alignment on priorities and timelines.
- Continuous Improvement: Proactively identify opportunities to enhance documentation quality, technical understanding, and process efficiency.
- 1–3 years of experience in payments, product management, or a technical business analysis role (internship or equivalent experience accepted).
- Strong technical and analytical skills, with the ability to create clear and accurate process maps, data flow diagrams, and documentation.
- Familiarity with U.S. Debit, payments, or acquiring infrastructure is a plus.
- Excellent organizational and project coordination skills, with strong attention to detail.
- Strong communication skills, with the ability to work collaboratively across business and technical teams.
- Comfortable working in a fast-paced environment and managing multiple deliverables simultaneously.
- Bachelor’s degree in Business, Finance, Information Systems, Engineering, or a related field (or equivalent experience).
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 1-3 years of experience in payments, product management, or technical business analysis
- Strong technical and analytical skills
- Familiarity with U.S. Debit, payments, or acquiring infrastructure
- Excellent organizational and project coordination skills
- Strong communication skills
- Comfortable managing multiple deliverables
- Bachelor's degree in Business, Finance, Information Systems, Engineering, or related field
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
