As an Associate Deal Ops Analyst, you'll be at the heart of our mission to revolutionize the way we deliver value to our customers. Join our dynamic team where operational efficiency meets client success. You'll play a pivotal role in setting up client accounts, ensuring contractual compliance, and optimizing our quote-to-cash process. If you're a proactive problem-solver with a passion for driving operational excellence, we want you on board!
What will success look like in this position?
Success in this position means efficiently managing client accounts and contracts and optimizing our quote-to-cash process. It involves maintaining data integrity in Salesforce, fostering cross-functional collaboration, and adhering to regulatory standards. Success also entails effectively documenting processes and demonstrating agility in handling ad-hoc projects. Ultimately, success is defined by contributing to Catchpoint's growth while upholding ethical business practices.
Responsibilities
- Act as the primary point of contact for Sales and Customer Success teams, providing expertise on customer contracts and account setup.
- Drive contract renewals by executing strategies for price increases and securing multi-year commitments.
- Champion process and system improvements to enhance our quote-to-cash efficiency, from concept to implementation.
- Maintain data integrity in Salesforce and our SaaS Portal, ensuring accurate and compliant account creation.
- Collaborate cross-functionally to establish and adhere to streamlined processes, fostering cohesion among product, sales, and engineering teams.
- Generate and update documentation for processes and audits to meet regulatory standards.
- Tackle ad-hoc business operations projects with agility and precision.
Required Skills & Qualifications
- 0-2 Years Experience in order management, Provisioning collaborating closely with Sales and Customer Success teams.
- Proficiency in Salesforce and Excel preferred.
- Adaptability to a 24/5 environment with rotational shifts, including weekends and holidays for on-call support.
- Thrive in a dynamic, fast-paced setting, adept at managing multiple projects concurrently.
- Exceptional communication and interpersonal skills, fostering strong relationships internally and externally.
- Meticulous attention to detail and adherence to quality assurance protocols.
- Commitment to upholding ethical business practices and standards.
Overview
Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet stack before they impact their business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications and APIs.
Catchpoint is an equal opportunity employer that strongly prohibits Discrimination and Harassment of any kind. We celebrate diversity and are committed to creating an inclusive and engaging environment for all employees. We welcome applications from all candidates and look forward to receiving yours!
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What We Do
Catchpoint is the Internet Resilience Company. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the internet stack before they impact your business. The Catchpoint platform offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.
