Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Assist in developing and maintaining relationships with customer contacts and partners to support service-led engagement strategies and consultative opportunities.
Support efforts to identify security gaps and business risks through engagement and basic data analysis to recommend managed or professional services and enhance cross-sell opportunities.
Provide cybersecurity guidance and basic technical expertise to customers and internal teams under supervision.
Collaborate with sales and technical teams to support the sales cycle and manage the pipeline.
Assist in creating and delivering presentations and business cases for IT leadership and customer executives that highlight service value and ROI.
Stay informed on emerging threat landscape and industry trends to support internal and customer education efforts.
Help develop and refine basic methodologies and processes in alignment with customer needs and industry trends.
Support the establishment of external relationships to introduce new service capabilities and security frameworks to customers.
Assist in coordinating resources and defining solutions to support customer objectives in sales opportunities.
Participate in team learning and development activities to enhance skills and promote innovation within the organization.
Behaviors and Competencies
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others’ emotions in moderate situations.
Detail-Oriented: Can identify errors or inconsistencies in work and make necessary corrections.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
Relationship Building: Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions.
Negotiation: Can identify opportunities for compromise, propose solutions, and take action to influence outcomes without explicit instructions.
Business Acumen: Can analyze financial and operational data to make informed decisions.
Training: Can identify learning gaps within a team, propose training solutions, and take action to implement them without explicit instructions.
Impact & Influence: Can persuade others to consider different perspectives.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Customer Centric Mindset: Can identify customer pain points and propose solutions to address them. Actively seeks customer feedback and incorporates it into product improvements.
Skill Level Requirements
Aptitude for professional communication and the ability to support engagements with IT leadership and stakeholders to align service offerings with organizational objectives – Basic
Foundational ability to identify and qualify new service-based business opportunities and assist in the development of the sales pipeline – Basic
Foundational understanding of cybersecurity principles used to protect data and systems, with the ability to discuss how professional services mitigate digital risks – Basic
Proficiency in active listening and providing or accepting constructive feedback within a collaborative team environment – Basic
Ability to understand and communicate how various security technologies, such as firewalls and identity management, integrate into a comprehensive managed security service or consulting engagement – Basic
Other Requirements
Bachelor’s degree or equivalent work experience
1-3 years’ experience in a customer-facing sales or account management role, with a demonstrated ability to explain technical solutions or security features to departmental managers and IT stakeholders.
Ability to travel 35%
The base salary for this position is $70,000-$85,000.The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $125,000-$150,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Top Skills
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
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