Organizational context:
The IAM Servicing team is part of the Amex enterprise Identity & Access Management service portfolio within the broader IT Security organization. The team is engaged in providing best-in-class Identity & access lifecycle management services to the entire Amex organization.
Role Expectations:
As member of the IAM Servicing team, you will be responsible for:
Performing Access Reviews Operations and ensuring efficacy of various Access Reviews Controls
Provisioning of appropriate identity & access as per user request, defined user roles and organizational access policies.
Analyzing and resolution of user access issues
Interacting with business units on access control governance processes
Owning the entire lifecycle of accounts within multiple applications and works with business units to define user roles enterprise-wide.
Participating with the Information Security team in mitigating access governance risk.
Perform Access Reviews operations and ensure completion of access reviews and revocations within the timeline set by the Access Reviews Controls.
Querying various SQL Database Tables and generating reports basis specific adhoc/repetitive requirements, after clearly understanding the data dependencies/schema.
Add, remove, modify and manage user profiles, passwords and account information for network, database and enterprise applications, used throughout the organisation in a timely manner.
Meet processing and turnaround times established by internal procedures and guidelines or as required by service level agreements while still maintaining a customer service focus.
Review requests to ensure compliance with all information security standards and policies.
Follow all information security policies, procedures and guidelines when administering Identity & access to ensure the security of information systems.
File and maintain documentation for future audits and meet regulatory compliance requirements.
Troubleshoot end user technical or access-related issues.
Provides on-call support on high priority, high impact & urgent IAM issues
Provides root cause analysis assistance for incident management
Ensure users have the right access to do their jobs through the creation and maintenance of business roles, account monitoring and management, including managing and resolving orphaned accounts, service accounts and privileged access.
Interface with architecture & engineering team to report, prioritise and follow-up on application enhancements and defect management
Ensures compliance with applicable federal regulations.
Maintains knowledge of and adhere to Amex's internal identity & access management compliance policies and procedures.
Prepares materials (reports, presentations, spreadsheets, etc) on information security to help develop scenarios, response procedures, and to enable informed decision making; verify completeness, accuracy and relevance of data gathered
Utilises tools and documented processes to ensure consistency and optimization of information security processes; work in support of efforts to measure and improve information security processes
Prepares status reports on information security, or other matters to help develop, track, monitor and report on projects and initiatives
Facilitates meetings to gather and document products/services or generic process changes
Maintains internal documentation library, ensuring that process and other documentation is regularly updated to reflect latest operational processes and requirements
Collects and critically evaluates relevant data to foster data-driven decision-making.
Identifies patterns and trends to uncover opportunities.
Applies analytics to facilitate decision-making, synthesizing findings to generate actionable insights.
Simultaneously, visualizes data and communicates insights clearly using narrative techniques to foster data-driven decision-making, translating complex findings into compelling, understandable stories for specific audiences.
Identifies opportunities for process development and improvements for cybersecurity operations through creation/modification of SOPs, playbooks, and work instructions.
Education Qualifications:
Bachelor’s degree in Computer Science, Computer Engineering, Information Technology and/or comparable experience.
Work Experience:
3-5 years experience in Identity & Access Management involving Access Review operations, user access provisioning, administration & Termination/ Emergency termination request handling in a large-scale and complex organization, preferably in BFSI, Retail and Healthcare sectors.
Deep understanding and command on relational database and building SQL queries for various complex data reporting needs. DBA level proficiency (Preferred).
Experience with various ID administration processes for identity namespaces (Active Directory & Mainframe-RACF), Operating Systems (Windows, or Unix/Linux) and Databases (Oracle, SQL etc)
Deep understanding of person & non-person identities & their management in Windows, Unix & Mainframe platforms.
Experience in Shell scripting (Powershell/Korn/Bash) (Preferred)
Hands-on experience on at least one Robotic Process Automation (RPA) solution (Blue Prism, UI Path etc)
Experience in AI tools like ChatGPT, Co-Pilot, Claude, etc., for implementing process improvements (Preferred).
Deep understanding of Identity Lifecycle Management and role-based access management and hands-on experience in administrating user access via LCM solutions like SailPoint IIQ.
Hands-on experience in service request & incident management using ITSM tools like ServiceNow
High level understanding of IAM audit, access reviews, Segregation of Duties (SoD) and privileged access administration
Knowledge of IAM policies and specific standards on all key technology platforms
Experience with gathering functional requirements, deployment of information security tools, and data analysis
Flexible to work on shift and weekend on-call support
Strong problem solving skills and the ability to identify and recommend alternatives
Ability to work with complex details
Excellent communication skills and ability to positively interact with global teams
Excellent work item follow-up skills with attention to quality & details
Shows personal determination and resilience; is optimistic in changing circumstances
Continually seeks and learns from feedback
Is clear when explaining ideas and concepts to others - communication is structured, compelling, and impactful, and creates a credible impression
Involves the right people to ensure the best decisions are made in a timely manner
Challenges the status quo and questions current approaches where appropriate
Takes the initiative to create clarity when changing circumstances cause ambiguity
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or comparable experience
- 3-5 years of Identity and Access Management experience, including access reviews, provisioning, administration, and termination or emergency termination handling
- Strong relational database knowledge and ability to build complex SQL queries for reporting
- Experience administering identities across Active Directory, Mainframe RACF, Windows, Unix/Linux, and databases such as Oracle and SQL
- Experience managing person and non-person identities across Windows, Unix, and Mainframe platforms
- Shell scripting experience with PowerShell, KornShell, or Bash
- Hands-on experience with at least one RPA solution, such as Blue Prism or UiPath
- Experience using AI tools such as ChatGPT, Copilot, or Claude for process improvements
- Hands-on experience administering identity access through lifecycle management solutions such as SailPoint IIQ
- Experience with service request and incident management using ITSM tools such as ServiceNow
- Understanding of IAM audits, access reviews, Segregation of Duties, and privileged access administration
- Knowledge of IAM policies and standards across key technology platforms
- Experience gathering functional requirements, deploying information security tools, and performing data analysis
- Availability for shift work and weekend on-call support
- Strong problem-solving, communication, follow-up, and attention-to-detail skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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