Associate Cyber Review Manager

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Epiq’s Cyber Incident Response group is responsible for managing and overseeing review of data exfiltrated in cyber incidents to identify, extract, and report on the individuals whose personal identifying information (PII) and protected health information (PHI) were compromised. The Associate Review Manager must have a general understanding of data entry, document review, and project management. The Associate Review Manager must be able to effectively maintain a caseload including multiple active matters. The Associate Review Manager must be able to handle calls with clients and provide good customer service.

Primary Responsibilities:

• Serve as primary point of contact for clients during cyber incident response review projects.
• Determine and manage client expectations regarding deliverables and timeframes.
• Draft workflow protocols and substantive training guidelines in partnership with the client and counsel, including the review and data capture related to large documents unable to be captured within standard review tools.
• Implement review workflows, including the creation of assignments, fields, choices, rules, and access security.
• Execute quality control and quality assurance best practices, including the use of statistical sampling, advanced searching techniques, and application of custom scripts.
• Communicate and document substantive issues to client and counsel through the creation and maintenance of a query log.
• Monitor and report daily on overall progress, productivity, and accuracy of the project and individual team members, including performance to budget.
• Lead and motivate review teams comprised of both attorneys and non-attorneys.
• Train reviewers on the use of review platforms, including the identification and mentoring of team leaders.
• Work with both US and Global review teams and clients.

Qualifications:

• Extensive experience with the administration of review databases, including Relativity.
• Proficient with Microsoft Office, particularly Excel and the use of formulas, pivot tables, and basic formatting.
• Exceptional verbal and written communication skills, including experience leading conference calls and meetings with colleagues and clients.
• Excellent issue spotting and problem-solving skills.
• Ability to manage multiple projects simultaneously.
• Experience with delivering difficult projects on time and within budget.
• Strong organizational skills and attention to detail.
• Willingness to go above and beyond client expectations.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.