Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Associate Customer Training Specialist supports the design and delivery of customer-facing product training that helps customers onboard and adopt telecommunications/technology platforms effectively. This role focuses on creating and updating learning assets, delivering standard training sessions, and ensuring materials are clear, accurate, and ready for external use.Working under guidance from more experienced training team members, this role collaborates with SMEs, Support, and Customer Success to translate defined product workflows into role-based learning paths and practical job aids that reduce customer friction and increase self-sufficiency.
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Some of What You'll Do
Scope of the Role:
- Direct Reports: This is an individual contributor role with no direct reports
Key Responsibilities
- Deliver standard customer training sessions (virtual instructor-led and webinar formats) using established curricula and approved materials.
- Support course development by updating decks, learner guides, job aids, FAQs, and quick-start documentation for external audiences.
- Create and maintain short, task-based enablement content (microlearning, walkthroughs, short recordings) aligned to common customer workflows.
- Assist with building knowledge checks and simple assessments tied to learning objectives.
- Coordinate session logistics: scheduling, invites, attendance tracking, follow-up resources, and post-session surveys.
- Collaborate with SMEs to validate content accuracy and incorporate feedback into revisions.
- Tailor standard training modules to customer role/persona needs (admin vs operations vs technical user) within defined guidelines.
- Capture and synthesize customer questions and training feedback; escalate gaps and recurring themes to senior trainers and product teams.
- Maintain training content repositories and version control to ensure customers receive the latest approved materials.
- Follow quality standards for external-facing content (brand, clarity, accessibility, and appropriate level of technical depth).
Experience, Education, and Certifications:
- Education: Bachelor’s degree in a technical field, education, communications, or equivalent practical experience.
- Experience: 1–3 years in customer training, customer support, implementations, or enablement within technology/telecommunications/SaaS.
- English and Spanish are a must
Additional Requirements:
- Strong customer communication skills; able to explain concepts clearly and calmly.
- Comfortable presenting in virtual environments and facilitating Q&A.
- Detail-oriented with strong documentation discipline and follow-through.
- Able to learn product workflows quickly and apply feedback constructively.
- Collaborative mindset across Product, Support, and Customer Success.
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Skills Required
- Bachelor's degree in a technical field, education, communications, or equivalent practical experience
- 1-3 years in customer training, customer support, implementations, or enablement within technology/telecommunications/SaaS
- Fluent English and Spanish (must)
- Experience delivering virtual instructor-led trainings and webinars
- Ability to create and update learning assets: decks, learner guides, job aids, FAQs, quick-start documentation
- Experience creating short, task-based enablement content (microlearning, walkthroughs, short recordings)
- Comfortable facilitating Q&A and presenting in virtual environments
- Strong customer communication skills; able to explain concepts clearly and calmly
- Detail-oriented with strong documentation discipline and follow-through
- Collaborative mindset; able to work with Product, Support, and Customer Success teams
What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future. Thank you for connecting with Syniverse on LinkedIn. Our LinkedIn page is designed to be an environment where members can engage in respectful and encouraging conversation. All comments – whether in agreement or not – are welcomed and encouraged to foster lively conversation. Accordingly, when responding to a post, we ask that you keep your response respectful, and while we may not be able to monitor every post, please be aware that we reserve the right to remove posts and all material deemed inappropriate, at our discretion. This includes, but is not limited to, abusive, threatening, offensive, hateful, derogatory, spam, fraudulent, deceptive, disruptive, and marketing messages and content. Any violation of these rules may result in being banned, at our discretion.
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