foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description- Analyze customer dispute cases to understand the underlying issues and prepare comprehensive case summaries.
- Coordinate with the Legal team to collect evidence, prepare documentation, and support case management.
- Represent foodpanda at consumer court hearings and other legal proceedings whenever required.
- Investigate customer complaints to identify operational gaps and root causes.
- Drive initiatives and improvement projects to eliminate recurring customer pain points and reduce future dispute cases.
- Collaborate closely with Customer Experience, Legal, Finance, Commercial, Marketing, Logistics, Product, and other internal stakeholders to improve customer experience.
- Partner with regional teams on strategic customer experience initiatives and dispute prevention projects.
- Track dispute trends, prepare reports, and present actionable insights to stakeholders.
- Ensure compliance with internal policies, legal requirements, and regulatory standards.
- Continuously identify opportunities to improve processes, policies, and customer communication.
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
