Associate Customer Success Manager

ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE SUMMARY:
A post-sales role that connects our most strategic clients to LSEG’s solutions. CSM drives successful adoption and expansion of the workflow solutions within their assigned accounts to increase value creation and revenue retention. CSM collaboratively designs and implements activities with key business decision makers, assists in reducing competitive risk, and finds opportunities in his/htheirunts. By transforming our client’s business through user adoption of our suite of solutions, the CSM creates the conditions for optimal renewal and upsell growth.
 

WHAT YOU'LL BE DOING:
-Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, milestones, risks and metrics needed to achieve them.
-Build, maintain and demonstrate strong relationships with business decision makers and users within each account to influence adoption.
-Use Governance, Risk & Compliance specialist knowledge to demonstrate and educate customers on relevant functionality and content resulting in increased usage and product adoption for Risk products.
-Develop and execute retention strategies as part of the customer success plan for accounts, in cooperation with Account Team members.
-Interpret and take action on usage information focusing on “at risk” customers to mitigate cancellations and identify value optimization opportunities.
-Identify and investigate account opportunities for optimal renewal and upsell.
-Deliver tailored engagements (e.g. workshops, info days) that help customers to increase the value derived from LSEG solutions post sale, build intimacy and increase adoption.
-Guide customers to support channels available as part of the value LSEG provides.
 

WHAT YOU'LL BRING:
-Bachelor's or Master’s Degree in Economics, Finance, Business Administration, Financial Engineering and related fields of study.
-Minimum 2-4 years of experience in banking sector, preferably at Governance, Compliance and Risk
workflows and in specialist roles for customer on boarding, KYC, AML and/or other Risk & Compliance roles.
-Must have expert knowledge & experience of Compliance & Risk in financial institutions, best practices, related KYC, AML and other related regulations in EU.
-Technology-savvy, ability to work on open-platform projects and cooperation with Fintech companies and partners if necessary.
-Understanding of financial markets, industry trends and customers' business models (banking, capital markets, corporate treasury and other financial industries).
-Strong interpersonal skills with an ability to establish trusted advisor relationships with business decision makers.
-Strong ability to collaborate with internal operational and account management teams.
-Experience knowledge of AML name/payment screening products.
-Excellent customer service-minded individual with ability to guide customers to support channels available as part of the value LSEG provides.
-Analytical thinking.
-Fluent in English, Polish, French, Arabic or a good combination of those languages

Career Stage:

Senior Associate

Compensation Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated annual gross base salary for this position is between zł97,500 - zł162,500. Please be aware base salary ranges may vary by geographic location. In addition to our offered base salary, this role is eligible for a Sales Incentive Plan, aligned with the company policy. Individual salary will be reflective of job-related knowledge, skills and equivalent experience.

Benefits Information:

LSEG roles (excluding internships) are typically eligible for inclusion in our LSEG Benefits program. To view the benefits available for the role you're applying for, please click here. This document provides a list of benefits by country. Simply click on the country where the role is based to view the relevant details. If you have specific questions or would like further details, these can be discussed during your interview.

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.